Welcome to LeakBot, a HomeServe Labs Ltd innovation, which is part of the HomeServe Group and located at Cable Drive, Walsall, WS2 7BN. The HomeServe Group believes it is important to protect your personal data and as such, LeakBot are committed to making sure you receive the service you expect while ensuring we protect your privacy.
In this notice you’ll discover exactly what information we collect from you and how we then use this to deliver our services, as well as your rights. It might not be something you’re interested in, but it’s really important that will tell you about it, you have a read and of course, let us know if you have any questions.
The HomeServe Group means HomeServe plc, together with any entity in which HomeServe plc directly or indirectly has at least a 50% shareholding. HomeServe plc uses a variety of well-known brand and trading names including (but not limited to): HomeServe Membership Ltd, Checkatrade, Help-Link, HomeServe Heating, HomeServe Connect and HomeServe Labs. We may transfer your personal information among the members of the HomeServe Group for the purposes contemplated in this privacy notice.
When you register your LeakBot, we’ll ask for certain basic information like your name, the address of where you’re installing LeakBot and your email address and mobile phone number. This information is used to personalise your LeakBot experience and so that LeakBot can alert you if it locates a leak at your property or you need our help to arrange a repair.
We may also ask for or collect additional information to ensure LeakBot can operate effectively or if your delivery address is different to the address where LeakBot will be installed.
Examples of the types of personal information we usually collect are:
(Please note that this is not an exhaustive list).
When you have installed your Leakbot, it will collect data relating to water usage, water temperature and air temperature in order to detect leaks. If a leak is detected and you arrange for us to locate the leak and complete a repair, we will make a record of the work undertaken, which may include photographs of the leak located and repair completed.
We use the information we collect in the following ways:
In most circumstances, we use the personal data you provide to us in order to perform our contract with you and to provide you with the products and/or services that you have decided to purchase from us.
We would like to tell you about our products and services where we think that you may benefit from them. To do this, we may rely on your consent or our legitimate interests to use your personal data to send you information about our products and services which is based on your individual needs and requirements based on the information we hold about you. More information about this is set out in the “We’ll always keep you in the loop” section below.
We sometimes use data from third parties or publicly available sources such as Experian, the edited electoral roll or the deceased preference service. Using this data helps us to ensure that our records are accurate and up to date by filling in any gaps on an address or clarifying vanity addresses and house numbers. It also allows us to remove anyone from our mailings that has passed away.
We also use data for marketing purposes. Any data we use in this way is thoroughly checked by both the supplier and our own internal teams to ensure that the correct marketing permissions are in place and that the data is being used fairly.
We maintain a record retention policy and schedule to make sure we keep a copy of your personal details for no longer than is necessary. We will process your data while you have a Leakbot device in order to be able to service it, in line with the purposes explained in this notice. We may also retain your data after your relationship has ended with us, in order to keep accurate records for tax and to handle any future complaints.
Some of the data that we collect may be transferred to and stored at a destination outside the European Economic Area (‘EEA’), for example we partner with insurance providers in the USA (explained in ‘sharing your data with third parties’ below) and some of our IT systems are run on servers hosted in the USA. We take all steps reasonably necessary to ensure that your data is treated in accordance with this privacy notice and applicable privacy laws.
We work with a number of carefully selected partners including insurance companies who introduce LeakBot to their customers.
Under these agreements we share certain information relating to the LeakBots that have been offered/sold to the customers they have introduced, including:
We respect your privacy. We do not share your data with any third parties for marketing purposes but on occasion and in addition to the above, we may pass your Information to a limited number of third parties for the following reasons:
We will ask you to provide an email address during registration so that we can help you manage your LeakBot. This includes sending updates on any changes to the way LeakBot works or providing information on additional services should LeakBot find a leak at your property.
Whenever we collect your personal information, we will give you the opportunity to let us know how you would like to hear from us in the future. We respect your privacy and promise not to inundate you with marketing messages but we also understand if you prefer not to receive such material.
You can change your preferences at any time by writing to us at the address provided in the ‘Requesting access to/amending personal information’ section below or by contacting our customer service team on 0800 694 4167. You will also find an unsubscribe link on the bottom of every marketing email we send.
It can take up to 30 days before you will stop receiving marketing material due to pre-planned or ongoing activity, we apologise for any inconvenience this may cause.
If you’d like to see the personal information that we hold about you, you can request a copy any time. If you find that this information is incorrect you can ask for it to be updated. Or, if you believe the information is being processed without a legal basis, you can ask us to stop or request that it’s deleted from our systems.
To action any of the above, send an email to: Privacy@homeserve.com or alternatively you can write to us at:
Data Protection Officer
We won’t ever charge you for a copy of your personal data but we may ask you for proof of your identity before we disclose any information. Once we’ve seen this, we’ll send you a copy of the personal data we hold within one month. In addition, if you decide to move away from us for any reason, you can also request for your personal data to be transferred to a new provider on your behalf.
We carry out something called ‘profiling’ so we can understand the needs, behaviours and socio-demographic characteristics of our customers. This helps us make sure that we‘re offering the right products and services to the right people. Profiling also means we can tailor our offerings to current customers, enhancing the potential benefits of being a customer.
General Enquiries/Data Controller
Tel: 0800 247 999
Leakbot’s Representative in the European Union
If you do not live in the UK and want to contact us, in addition to the General Enquiries/Data Controller information above, you can also contact our Representative in the European Union;
Amerika Plads 37
DK-2100 København Ø
Data Protection Officer
Data Protection Officer
If, at any time, you feel that we haven’t processed your data fairly or you’re not satisfied with how we’ve handled your personal information, you can contact the Information Commissioners Office, who will look into this for you. For full details about how to share any concerns you may have, visit www.ico.org.uk/concerns/
Any links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website. Please remember that when you use a link to go from our website to another website, this privacy notice will no longer apply. Your browsing and interaction on any other website, including those which have a link on our website, are subject to that site’s own rules and policies. We recommend that you read the rules and policies relating to that website before submitting any personal information.
This notice will be updated from time to time and we recommend that you check back regularly but we will notify you of any changes through our website. The version number and date released will always be listed below:
Version number: 2.2
Date released: December 2020