We try to keep things simple, but occasionally questions pop up. Our quick reference guide contains answers to some of the most common questions about LeakBot.
Your unique LeakBot ID is a 6 or 8 digit code printed on the reverse of your device, just under the clip.
LeakBot needs to be clipped just below or just above your home’s mains water stop tap. and before any of the pipe work branches off.
Your home’s internal stop tap is the point where the mains water enters your home. This is normally found on the ground floor, in the kitchen, hallway ground floor bathroom or garage. If you’re still unsure watch our Setting up LeakBot video link or email LeakBot’s customer support team on email@example.com
It’s not uncommon to have other ‘valves’ and taps on your water pipes which control water flow to washing machines, dishwashers and other appliances. To help you identify the right pipe please see images of typical stop taps below. If you’re still unsure watch our Setting up LeakBot video link or email LeakBot’s customer support team on firstname.lastname@example.org
Yes, LeakBot will still work if you have a SureStop tap fitted. Please follow the fitting instructions in the LeakBot app.
LeakBot will only monitor the water flow beyond the point where it is fitted. Clipping LeakBot near your internal stop tap ensures it’s able to monitor the flow on your internal mains water plumbing.
LeakBot’s clip is designed to fit all standard sizes of pipework up to a diameter of 28mm.
Yes. If you move home you can take LeakBot with you. You will need to reconnect your LeakBot using the app. Please remember to email email@example.com to let us know you have moved and we can update your details.
Get in touch by emailing LeakBot’s customer support team on firstname.lastname@example.org
Get in touch by emailing LeakBot’s customer support team on email@example.com
When LeakBot detects a leak it will notify you by SMS and email to let you know there’s a problem.
If LeakBot alerts you to a leak you should open the LeakBot app where you will be guided through what to do next.
If you believe you have a leak please call us on 0800 783 9866 or email us at firstname.lastname@example.org and we’ll be happy to help.
Smart water leak detectors are designed to alert you to leaks around your home. LeakBot is a single device that accurately monitors your homes plumbing and requires no professional installation. LeakBot uses its unique Thermi-Q® technology to accurately measure the flow of water through your home’s main’s water plumbing and will alert you, via your smart phone or tablet, to any non-routine water loss, even the tiniest of drips.
There are two versions of LeakBot. A Sigfox version and a WiFi version. Both versions provide the same functionality. The only physical difference is that our Sigfox LeakBot has an antenna.
Sigfox is a wide area communications network, similar to your mobile phone operator who have networks such as to 2G and 4G. It enables LeakBot to communicate without the use of a WiFi connection.
LeakBot is compatible with Android and iOS operating systems.
The antenna are only necessary if you have a LeakBot that connects using the Sigfox network. If you have a LeakBot that connects via your WiFi network you will not require an antenna.
LeakBot’s patented Thermi-Q technology accurately measures both the air and water temperatures in your home. If you have a leak it will continually draw colder water from outside into your home, creating a consistent drop in temperature. LeakBot can sense the prolonged and consistent drop in temperature and alerts you to the problem.
LeakBot, when fitted correctly, will monitor your home’s mains water plumbing system. LeakBot does not monitor systems in your home that are ‘closed off’ from your mains water system; for example, your central heating system or your waste water system.
LeakBot fits in the palm of you hand and measures 76mm x h. 58mm x d. 62mm. So you’ll need at least this much space around your stop tap to fit it correctly
To fit successfully fit LeakBot you’ll need around 20cm of clear space above or below your stop tap, but before the pipe branches off.
LeakBot will always let you know when it see’s an excessive amount of water being used. LeakBot monitors your water flow and when a higher than average amount of water is being used for an extended period of time, such as having a shower or using a hose pipe, LeakBot will let you know and ask you are aware of this. Most of the time this is something you know about, but it’s always useful to check.
LeakBot is designed to work in residential houses and bungalows. If you live in an apartment or flat then LeakBot will not be suitable for your property. If you are unsure please email email@example.com and we’ll be happy to help.
LeakBot will work in your holiday home so long as it isn’t a flat or apartment. However if the property is empty for a period of time LeakBot will only identify larger escapes of water and high levels of water use.
We hope that you love LeakBot, but if you aren’t happy, you have 14 days to cancel and return LeakBot to us in a resalable condition. When we receive your device you’ll get a full refund. Full terms and conditions can be found here. If you have any questions please email firstname.lastname@example.org and we’ll be happy to help.
We aim to deliver your LeakBot in tip top condition. However, if you have any issues please email email@example.com
If you have any issues please call us on 0800 783 9866 or email firstname.lastname@example.org
A single LeakBot will monitor the mains water plumbing within a typical home, there is no need for additional devices.
LeakBot’s batteries are designed to last up to three years*. LeakBot will let you know when the batteries are low and need replacing. *Battery life is dependant on device usage.
LeakBot’s batteries are located underneath the faceplate. To access them: 1. Unclip LeakBot from the pipe. 2. Place your thumbs on the bottom corners of the face plate (underneath the smile). 3. Push/slide the face plate up about 1cm, then lift the face plate off the device. 4. Replace the 2 x AA batteries and replace the faceplate, sliding it back into position. 5. Clip LeakBot back onto the pipe. All done, LeakBot will now continue to monitor your home for leaks.
Our engineers are specifically trained professionals equipped with our patented leak detection equipment, meaning they will find and repair the smallest of hidden leaks.
You can choose to use your own trusted plumber to locate and repair the issue. If you do this the LeakBot app will ask you to confirm the problem has been fixed and will monitor your plumbing to confirm everything is back to normal. Please be aware that we take no responsibility for 3rd party plumbing repairs.
You can always choose not to repair a leak. However LeakBot will continue to detect the leak and alert you. Most importantly, until you get it fixed, LeakBot will not be able to detect any subsequent leaks that may develop. If you do have a leak and you choose not to fix it, it may damage your home.
If you have changed your router or changed internet provider you will typically have a new WiFi password. You will need to re-connect your LeakBot to ensure it continues to monitor you home. To do this, open the LeakBot app and follow the reconnection instructions on screen. Alternatively you can reconnect your LeakBot by choosing ‘Reconnect’ option in the app menu.
To use LeakBot you will need a smartphone or tablet. This allows you to install the LeakBot app which guides your through connection and set up and provides you with updates.
If your LeakBot is beeping, it means it has no signal but may have detected a leak. In this situation you should email email@example.com and we’ll be happy to help.
There are 2 different versions of LeakBot, a Sigfox connected version and a WiFi connected version. Both devices provide exactly the same service but communicate via different networks. When you purchase a LeakBot we check to see version is suitable for your home.
If your device loses signal you will be notified through your app and by email with instructions of what to do next.
If you have a WiFi LeakBot then please check the following: • Your internet router is switched on and has a working connection • Your WiFi password is correct • You are not connected to a VPN network If you are still having issues or if you have a SigFox LeakBot (with antenna) then please email firstname.lastname@example.org.
Feel free to get in touch with us at Leakbot and we will be happy to discuss any questions with you.Contact us