Our FAQ’s

Our top FAQs are below, just click on one of the five buttons to see questions about a specific topic, then click on a question to see the answer.

  • What is a smart water leak detector?

    Smart water leak detectors are designed to alert you to water leaks around your home. LeakBot is a single device that accurately monitors your homes plumbing and requires no professional installation. LeakBot uses its unique Thermi-Q® technology to accurately measure the flow of water through your home’s main’s water plumbing system and will alert you, via your smart phone or tablet, to any non-routine water loss, even the tiniest of drips.

  • What are the differences between SigFox and WiFi LeakBots?

    There are two versions of LeakBot. A Sigfox version and a WiFi version. Both versions provide the same functionality. The only physical difference is that our Sigfox LeakBot has an antenna.

  • What is SigFox?

    Sigfox is a wide area communications network, similar to your mobile phone operator. It enables LeakBot to communicate without the use of a WiFi connection.

  • What operating systems are compatible with LeakBot App?

    LeakBot App is compatible with Android and iOS operating systems.

  • Where can I find the LeakBot app

    The LeakBot app is available from the App Store for iOS devices and Google Play for android devices.

  • How does LeakBot detect leaks?

    LeakBot’s patented Thermi-Q technology accurately measures both the air and pipe temperatures in your home. If you have a leak it will continually draw colder water from outside into your home, creating a consistent drop in temperature. LeakBot can sense the prolonged and consistent drop in temperature and alerts you to the problem.

  • Which parts of my plumbing will LeakBot monitor?

    When fitted correctly, LeakBot will monitor all hot and cold water pipes fed from your internal mains water supply pipe.

  • How big is LeakBot?

    LeakBot fits in the palm of your hand and measures 76mm x h. 58mm x d. 62mm. So you’ll need at least this much space around your stop tap to fit it correctly.

  • Will LeakBot get confused if I run too many baths or have a long shower?

    LeakBot is designed to identify the difference between normal water usage and a leak. If LeakBot see’s an excessive amount of water being used for an extended period of time it will send you an alert. Most of the time this is something you know about, (washing the car or watering the garden for example) but it’s always useful to check.

  • Will LeakBot work in my home?

    LeakBot is designed to work in domestic houses and bungalows. If you live in an apartment or flat then LeakBot will not be suitable for your property. If you are unsure please email support@leakbot.io and we’ll be happy to help.

  • Will LeakBot work in my holiday home?

    LeakBot will work in your holiday home so long as it isn’t a flat or an apartment. However if the property is empty for a period of time LeakBot will only identify larger escapes of water.

  • Can I send LeakBot back if I change my mind?

    If for any reason you wish to return your device, you have 14 days to cancel and return LeakBot to us in a resalable condition. When we receive your device you’ll get a full refund, (if applicable). Full terms and conditions can be found here. If you have any questions please email support@leakbot.io and we’ll be happy to help.

  • What do I do if LeakBot arrives damaged?

    If you receive a damaged device please contact support@leakbot.io

  • What do I do if LeakBot isn’t working?

    If you have any issues please contact support@leakbot.io

  • Do I need more than one LeakBot?

    If you have one mains water supply pipe in your home a single LeakBot will monitor all of the mains water plumbing system within a typical domestic house or bungalow. There is no need for additional devices.

  • How long do LeakBot’s batteries last?

    LeakBot’s batteries are designed to last up to three years*. LeakBot will let you know when the batteries are low and need replacing. *Battery life is dependant on device usage.

  • How do I change the batteries?

    LeakBot’s batteries are located underneath the faceplate. To access them: 1. Unclip LeakBot from the pipe. 2. Place your thumbs on the bottom corners of the face plate (underneath the smile). 3. Push/slide the face plate up about 1cm, then lift the face plate off the device. 4. Replace the 2 x AA batteries and replace the faceplate, sliding it back into position. 5. Clip LeakBot back onto the pipe. All done, LeakBot will now continue to monitor your home for leaks.

  • What happens when I book a LeakBot repair?

    Our engineers are specifically trained professionals equipped with our patented leak detection equipment, meaning they will find and repair the smallest of hidden leaks.

  • Can I use my own plumber to repair the problem?

    You can choose to use your own trusted plumber to locate and repair the issue. If you do this the LeakBot app will ask you to confirm the problem has been fixed and will monitor your plumbing to confirm everything is back to normal. Please be aware that we take no responsibility for 3rd party plumbing repairs. If the leak is hidden it may prove difficult for a plumber without our patented leak detection equipment to locate the problem.

  • What happens if I don’t repair a leak?

    You can always choose not to repair a leak. However LeakBot will continue to detect the leak and alert you. Most importantly, until you get it fixed, LeakBot will not be able to detect any subsequent leaks that may develop. If you do have a leak and you choose not to fix it, it may cause damage to your home over time.

  • How secure is LeakBot?

    We take cyber security and protecting our customers data very seriously and we have added additional layers of security into our product to provide further protection. You can read our full Privacy Policy here. LeakBot’s security has been tested and verified by NCC Group.

  • What do I do if I change my internet provider or WiFi router?

    If you have changed your router or changed internet provider you will typically have a new WiFi password. You will need to re-connect your LeakBot to ensure it continues to monitor your home. To do this, open the LeakBot app and choose the ‘Reconnect’ option in the app menu.

  • Do I need a smart phone?

    To use the LeakBot app you will need a smartphone or tablet. This allows you to install the LeakBot app which guides you through connection and set up and provides you with updates.

  • Why is my LeakBot beeping?

    If your LeakBot is beeping, it means it has no signal but may have detected a leak. In this situation you should email support@leakbot.io and we’ll be happy to help. Only the Sigfox version of the device will beep if signal has been lost.

  • What if I can’t get a signal?

    If your device loses signal you will be notified through your app and by email with instructions of what to do next.

  • I’m having trouble connecting my LeakBot

    If you have a WiFi LeakBot then please check the following: • Your internet router is switched on and has a working connection • Your WiFi password is correct • You are not connected to a VPN network If you are still having issues or if you have a SigFox LeakBot (with antenna) then please email support@leakbot.io.

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