Yes. If you move home you can take LeakBot with you. You will need to connect your LeakBot to the Wi-Fi in your new home by following the reconnection instructions in the LeakBot app. Please remember to email support@leakbot.io with your new address details so we are able to update your account.

You will need to notify the LeakBot support team of any changes to your contact details. You can get in touch by emailing us at support@leakbot.io

You will need to go to the sign in page where the app asks you for your email address used to set up your LeakBot account and chosen password. Underneath this section you will see a link called "Forgotten password?" Click on the link and then use the same email address used to register your LeakBot account to request a password reset email. Open the email on the smartphone with the LeakBot app installed and reset the password, (if you can't see the email check your junk / spam folders). Use a password that has got 1 Capital letter, 1 number and minimum of 8 characters please. The accepted special characters are - @ % $ # ! Once completed you will be able to login using the new password. If you need any further assistance please contact us at support@leakbot.io

LeakBot’s patented Thermi-Q technology accurately measures both the air and pipe temperatures in your home. If you have a leak it will continually draw colder water from outside into your home, creating a consistent drop in temperature. LeakBot can sense the prolonged and consistent drop in temperature and alerts you to the problem.

When LeakBot detects a leak it will notify you in the LeakBot app, by SMS and email.

If LeakBot alerts you to a leak you should open the LeakBot app where you will be guided through what to do next.

If you have not done so already it would be worth checking your property for any dripping taps or leaking toilets where water is running down the back of the pan. It would also be worth checking that your device is installed correctly. LeakBot needs to be installed between 30-50cm along the internal incoming mains water supply pipe inside your home from the point that it enters your property and before the pipe branches off around your home. Please see our installation guide for further detail If you are confident that you cannot see any leaks and the device is installed correctly then it would be worth you arranging an engineer visit with one of our specialist LeakBot engineers. Please contact us at support@leakbot.io.

High water use alerts can be triggered from normal usage such as showers, running a bath, running a garden hose, appliances using water or a combination of these events if water usage lasts for 60 minutes or longer. They can also be triggered by overflowing toilets so it is worth checking to see if any water is running continuously down the back of the pan once the toilet has been flushed. These alerts will automatically clear after 3 hours if the device sees that the water usage in your property has returned to normal levels. If you require any further support lease email us at support@leakbot.io.

Smart water leak detectors are designed to alert you to water leaks around your home. LeakBot is a single device that accurately monitors your homes plumbing and requires no professional installation. LeakBot uses its unique Thermi-Q® technology to accurately measure the flow of water through your home’s main’s water plumbing system and will alert you, via your smart phone or tablet, to any non-routine water loss, even the tiniest of drips.

There are two versions of LeakBot. A Sigfox version and a WiFi version. Both versions provide the same functionality. The only physical difference is that our Sigfox LeakBot has an antenna.

Sigfox is a wide area communications network, similar to your mobile phone operator. It enables LeakBot to communicate without the use of a WiFi connection.

LeakBot App is compatible with Android and iOS operating systems.

The LeakBot app is available from the App Store for iOS devices and Google Play for android devices.

LeakBot’s patented Thermi-Q technology accurately measures both the air and pipe temperatures in your home. If you have a leak it will continually draw colder water from outside into your home, creating a consistent drop in temperature. LeakBot can sense the prolonged and consistent drop in temperature and alerts you to the problem.

When fitted correctly, LeakBot will monitor all hot and cold water pipes fed from your internal mains water supply pipe.

LeakBot fits in the palm of your hand and measures 76mm x h. 58mm x d. 62mm. So you’ll need at least this much space around your stop tap to fit it correctly.

LeakBot is designed to identify the difference between normal water usage and a leak. If LeakBot see’s an excessive amount of water being used for an extended period of time it will send you an alert. Most of the time this is something you know about, (washing the car or watering the garden for example) but it’s always useful to check.

LeakBot is designed to work in domestic houses and bungalows. If you live in an apartment or flat then LeakBot will not be suitable for your property. If you are unsure please email support@leakbot.io and we’ll be happy to help.

LeakBot will work in your holiday home so long as it isn’t a flat or an apartment. However if the property is empty for a period of time LeakBot will only identify larger escapes of water.

If you wish to return your LeakBot please contact support@leakbot.io and we can provide information on how to return your device.

If you receive a damaged device please contact support@leakbot.io

If you have any issues please contact support@leakbot.io

If you have one mains water supply pipe in your home a single LeakBot will monitor all of the mains water plumbing system within a typical domestic house or bungalow. There is no need for additional devices.

To gain access to the batteries you will need to remove the LeakBot face. Hold the LeakBot in front of you and then place both of your thumbs at the bottom corners of the face, (below the smile) before pushing the face upwards. This will slide the face upwards and you will be able to remove it to access the batteries. Remove both batteries and ensure the connections are clear before reinserting the batteries and replacing the LeakBot face.

Our engineers are specifically trained professionals equipped with our patented leak detection equipment, meaning they will find and repair the smallest of hidden leaks.

You can choose to use your own trusted plumber to locate and repair the issue. If you do this the LeakBot app will ask you to confirm the problem has been fixed and will monitor your plumbing to confirm everything is back to normal. Please be aware that we take no responsibility for 3rd party plumbing repairs. If the leak is hidden it may prove difficult for a plumber without our patented leak detection equipment to locate the problem.

You can always choose not to repair a leak. However LeakBot will continue to detect the leak and alert you. Most importantly, until you get it fixed, LeakBot will not be able to detect any subsequent leaks that may develop. If you do have a leak and you choose not to fix it, it may cause damage to your home over time.

We take cyber security and protecting our customers data very seriously and we have added additional layers of security into our product to provide further protection. You can read our full Privacy Policy here.

If you have changed your router or changed internet provider you will typically have a new WiFi password. You will need to re-connect your LeakBot to ensure it continues to monitor your home. To do this, open the LeakBot app and choose the ‘Reconnect’ option in the app menu.

In order to use LeakBot you will need to download the LeakBot app onto an Android or Apple smartphone or tablet using the latest operationg system.

If your device loses Wi-Fi signal you will be notified through your app and by email with instructions of how to get your LeakBot reconnected.

If you have a WiFi LeakBot then please check the following: • Your internet router is switched on and has a working connection • Your WiFi password is correct • You are not connected to a VPN network If you are still having issues or if you have a SigFox LeakBot (with antenna) then please email support@leakbot.io.