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Got a question? See our quick reference guide below, or get in touch via our contact page

See our Reference Guide

Quick Reference

We try to keep things simple, but occasionally questions pop up. Our quick reference guide contains answers to some of the most common questions about LeakBot.

  • What is a smart water leak detector?

    Smart water leak detectors are designed to alert you to leaks around your home. LeakBot is a single device that accurately monitors your homes plumbing and requires no professional installation. LeakBot uses its unique Thermi-Q® technology to accurately measure the flow of water through your home’s main’s water plumbing and will alert you, via your smart phone or tablet, to any non-routine water loss, even the tiniest of drips.

  • What are the differences between SigFox and WiFi Leakbot's?

    There are two versions of LeakBot. A Sigfox version and a WiFi version. Both versions provide the same functionality. The only physical difference is that our Sigfox LeakBot has an antenna.

  • What is SigFox?

    Sigfox is a wide area communications network, similar to your mobile phone operator who have networks such as to 2G and 4G. It enables LeakBot to communicate without the use of a WiFi connection.

  • What operating systems are compatible with LeakBot?

    LeakBot is compatible with Android and iOS operating systems.

  • Where can I find the LeakBot app

    The LeakBot app is available from the App Store for iOS devices and Google Play for android devices.

  • My LeakBot has no antenna, do I need one?

    The antenna are only necessary if you have a LeakBot that connects using the Sigfox network. If you have a LeakBot that connects via your WiFi network you will not require an antenna.

  • How does LeakBot detect leaks?

    LeakBot’s patented Thermi-Q technology accurately measures both the air and water temperatures in your home. If you have a leak it will continually draw colder water from outside into your home, creating a consistent drop in temperature. LeakBot can sense the prolonged and consistent drop in temperature and alerts you to the problem.

  • Which parts of my plumbing will LeakBot monitor?

    LeakBot, when fitted correctly, will monitor your home’s mains water plumbing system. LeakBot does not monitor systems in your home that are ‘closed off’ from your mains water system; for example, your central heating system or your waste water system.

  • How big is LeakBot?

    LeakBot fits in the palm of you hand and measures 76mm x h. 58mm x d. 62mm. So you’ll need at least this much space around your stop tap to fit it correctly

  • How much space will I need to fit LeakBot?

    To fit successfully fit LeakBot you’ll need around 20cm of clear space above or below your stop tap, but before the pipe branches off.

  • Will LeakBot get confused if I run too many baths or have a long shower?

    LeakBot will always let you know when it see’s an excessive amount of water being used. LeakBot monitors your water flow and when a higher than average amount of water is being used for an extended period of time, such as having a shower or using a hose pipe, LeakBot will let you know and ask you are aware of this. Most of the time this is something you know about, but it’s always useful to check.

  • Will LeakBot work in my home?

    LeakBot is designed to work in residential houses and bungalows. If you live in an apartment or flat then LeakBot will not be suitable for your property. If you are unsure please email support@leakbot.io and we’ll be happy to help.

  • Will LeakBot work in my holiday home?

    LeakBot will work in your holiday home so long as it isn’t a flat or apartment. However if the property is empty for a period of time LeakBot will only identify larger escapes of water and high levels of water use.

  • Can I send LeakBot back if I change my mind?

    We hope that you love LeakBot, but if you aren’t happy, you have 14 days to cancel and return LeakBot to us in a resalable condition. When we receive your device you’ll get a full refund. Full terms and conditions can be found here. If you have any questions please email support@leakbot.io and we’ll be happy to help.

  • What do I do if LeakBot arrives damaged?

    We aim to deliver your LeakBot in tip top condition. However, if you have any issues please email support@leakbot.io

  • What do I do if I LeakBot won’t work?

    If you have any issues please call us on 0800 783 9866 or email support@leakbot.io

  • Do I need more than one LeakBot?

    A single LeakBot will monitor the mains water plumbing within a typical home, there is no need for additional devices.

  • How long do LeakBot’s batteries last?

    LeakBot’s batteries are designed to last up to three years*. LeakBot will let you know when the batteries are low and need replacing. *Battery life is dependant on device usage.

  • How do I change the batteries?

    LeakBot’s batteries are located underneath the faceplate. To access them: 1. Unclip LeakBot from the pipe. 2. Place your thumbs on the bottom corners of the face plate (underneath the smile). 3. Push/slide the face plate up about 1cm, then lift the face plate off the device. 4. Replace the 2 x AA batteries and replace the faceplate, sliding it back into position. 5. Clip LeakBot back onto the pipe. All done, LeakBot will now continue to monitor your home for leaks.

  • What happens when I book a LeakBot repair?

    Our engineers are specifically trained professionals equipped with our patented leak detection equipment, meaning they will find and repair the smallest of hidden leaks.

  • Can I use my own plumber to repair the problem?

    You can choose to use your own trusted plumber to locate and repair the issue. If you do this the LeakBot app will ask you to confirm the problem has been fixed and will monitor your plumbing to confirm everything is back to normal. Please be aware that we take no responsibility for 3rd party plumbing repairs.

  • What happens if I don’t repair a leak?

    You can always choose not to repair a leak. However LeakBot will continue to detect the leak and alert you. Most importantly, until you get it fixed, LeakBot will not be able to detect any subsequent leaks that may develop. If you do have a leak and you choose not to fix it, it may damage your home.

  • How secure is LeakBot?

    We take cyber security and protecting our customers data very seriously and we have added additional layers of security into our product to provide further protection. You can read our full Privacy Policy here. LeakBot’s security has been tested and verified by NCC Group.

  • What do I do if I change my internet provider or WiFi router?

    If you have changed your router or changed internet provider you will typically have a new WiFi password. You will need to re-connect your LeakBot to ensure it continues to monitor you home. To do this, open the LeakBot app and follow the reconnection instructions on screen. Alternatively you can reconnect your LeakBot by choosing ‘Reconnect’ option in the app menu.

  • Do I need a smart phone?

    To use LeakBot you will need a smartphone or tablet. This allows you to install the LeakBot app which guides your through connection and set up and provides you with updates.

  • Why is my LeakBot beeping?

    If your LeakBot is beeping, it means it has no signal but may have detected a leak. In this situation you should email support@leakbot.io and we’ll be happy to help.

  • Why has my LeakBot got no antenna?

    There are 2 different versions of LeakBot, a Sigfox connected version and a WiFi connected version. Both devices provide exactly the same service but communicate via different networks. When you purchase a LeakBot we check to see version is suitable for your home.

  • What if I can’t get a signal?

    If your device loses signal you will be notified through your app and by email with instructions of what to do next.

  • I’m having trouble connecting my LeakBot

    If you have a WiFi LeakBot then please check the following: 
 • Your internet router is switched on and has a working connection 
• Your WiFi password is correct
 • You are not connected to a VPN network If you are still having issues or if you have a SigFox LeakBot (with antenna) then please email support@leakbot.io.

Still having issues?

Feel free to get in touch with us at Leakbot and we will be happy to discuss any questions with you.

Contact us
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