Our FAQ’s
Our top FAQs are below, just click on one of the five buttons to see questions about a specific topic, then click on a question to see the answer.
- How do I install and set up LeakBot?
To get started download and install the LeakBot app from either Google Play or the App Store. Once installed, the LeakBot app will guide you through every step of the set up journey. If you’re still unsure watch our guide to setting up your LeakBot.
- What’s my LeakBot I.D. and where do I find it?
Your unique LeakBot ID is a 6 or 8 alphanumerical code on reverse of the device, just under the clip.
- Where do I install LeakBot?
LeakBot needs to be clipped on to your internal mains water supply pipe, before or after the internal stop tap. Make sure LeakBot is clipped between 30cm to 60cm from the ground and before any of the pipe work branches off around the house. The LeakBot app will guide you through every step of the set up journey. If you’re still unsure watch our guide to setting up your LeakBot.
- How do find my internal stop tap?
Your home’s internal stop tap is located at the point where the mains water enters your home. This is normally found on the ground floor, underneath the kitchen sink, hallway, ground floor bathroom or garage. If you’re still unsure watch our guide to setting up your LeakBot or email LeakBot’s customer support team on support@leakbot.io.
- How can I tell which tap is the internal stop tap?
Your internal stop tap, (also known as a stopcock or stop valve) will be found on your mains water supply pipe. This is the pipe that supplies fresh water into your home. If you turn this tap clockwise to the closed position you should have shut off the fresh water supply to your home. Test the kitchen cold water tap to see if any water comes out. If it doesn't you have found your internal stop tap. If you’re still unsure watch our guide to setting up your LeakBot or email LeakBot’s customer support team on support@leakbot.io.
- What happens, if I install LeakBot on the wrong pipe?
LeakBot will only monitor the water flow beyond the point where it is installed. Clipping LeakBot near your internal stop tap ensures it’s able to monitor the flow on your entire internal mains water plumbing system.
- Can LeakBot clip onto different size water pipes?
LeakBot’s clip is designed to fit all standard sizes of pipework up to a diameter of 33mm.
- What if I can’t install my LeakBot?
All homes are different and this can sometimes be tricky. If you’re having trouble installing your LeakBot watch our guide to setting up your LeakBot or email LeakBot’s customer support team on support@leakbot.io.
- Can I take LeakBot with me if I move home?
Yes. If you move home you can take LeakBot with you. You will need to reconnect your LeakBot using the app. Please remember to email support@leakbot.io to let us know you have moved and we can update your details. If you have a Sigfox version of LeakBot please check with LeakBot Support that you will have coverage at your new address.
- What if I change my phone number or email?
You will need to notify the LeakBot support team of any changes to your personal details. You can get in touch by emailing us at support@leakbot.io
- I have a question I can’t find an answer to?
Get in touch by emailing LeakBot’s customer support team on support@leakbot.io
- How does LeakBot alert me to a leak?
When LeakBot detects a leak it will notify you in the app, by SMS and email to let you know there’s a problem.
- If LeakBot detects a leak, how do I get help if I need it?
If LeakBot alerts you to a leak you should open the LeakBot app where you will be guided through what to do next.
- What if I spot a leak that LeakBot hasn’t detected?
If you believe you have a leak please email us at support@leakbot.io and we’ll be happy to help. Alternatively, you can call us on 0800 783 9866 during our normal office hours, Mon-Friday 9am-5.30pm
- What is a smart water leak detector?
Smart water leak detectors are designed to alert you to water leaks around your home. LeakBot is a single device that accurately monitors your homes plumbing and requires no professional installation. LeakBot uses its unique Thermi-Q® technology to accurately measure the flow of water through your home’s main’s water plumbing system and will alert you, via your smart phone or tablet, to any non-routine water loss, even the tiniest of drips.
- What are the differences between SigFox and WiFi LeakBots?
There are two versions of LeakBot. A Sigfox version and a WiFi version. Both versions provide the same functionality. The only physical difference is that our Sigfox LeakBot has an antenna.
- What is SigFox?
Sigfox is a wide area communications network, similar to your mobile phone operator. It enables LeakBot to communicate without the use of a WiFi connection.
- What operating systems are compatible with LeakBot App?
LeakBot App is compatible with Android and iOS operating systems.
- Where can I find the LeakBot app
The LeakBot app is available from the App Store for iOS devices and Google Play for android devices.
- How does LeakBot detect leaks?
LeakBot’s patented Thermi-Q technology accurately measures both the air and pipe temperatures in your home. If you have a leak it will continually draw colder water from outside into your home, creating a consistent drop in temperature. LeakBot can sense the prolonged and consistent drop in temperature and alerts you to the problem.
- Which parts of my plumbing will LeakBot monitor?
When fitted correctly, LeakBot will monitor all hot and cold water pipes fed from your internal mains water supply pipe.
- How big is LeakBot?
LeakBot fits in the palm of your hand and measures 76mm x h. 58mm x d. 62mm. So you’ll need at least this much space around your stop tap to fit it correctly.
- Will LeakBot get confused if I run too many baths or have a long shower?
LeakBot is designed to identify the difference between normal water usage and a leak. If LeakBot see’s an excessive amount of water being used for an extended period of time it will send you an alert. Most of the time this is something you know about, (washing the car or watering the garden for example) but it’s always useful to check.
- Will LeakBot work in my home?
LeakBot is designed to work in domestic houses and bungalows. If you live in an apartment or flat then LeakBot will not be suitable for your property. If you are unsure please email support@leakbot.io and we’ll be happy to help.
- Will LeakBot work in my holiday home?
LeakBot will work in your holiday home so long as it isn’t a flat or an apartment. However if the property is empty for a period of time LeakBot will only identify larger escapes of water.
- Can I send LeakBot back if I change my mind?
If for any reason you wish to return your device, you have 14 days to cancel and return LeakBot to us in a resalable condition. When we receive your device you’ll get a full refund, (if applicable). Full terms and conditions can be found here. If you have any questions please email support@leakbot.io and we’ll be happy to help.
- What do I do if LeakBot arrives damaged?
If you receive a damaged device please contact support@leakbot.io
- What do I do if LeakBot isn’t working?
If you have any issues please contact support@leakbot.io
- Do I need more than one LeakBot?
If you have one mains water supply pipe in your home a single LeakBot will monitor all of the mains water plumbing system within a typical domestic house or bungalow. There is no need for additional devices.
- How long do LeakBot’s batteries last?
LeakBot’s batteries are designed to last up to three years*. LeakBot will let you know when the batteries are low and need replacing. *Battery life is dependant on device usage.
- How do I change the batteries?
LeakBot’s batteries are located underneath the faceplate. To access them: 1. Unclip LeakBot from the pipe. 2. Place your thumbs on the bottom corners of the face plate (underneath the smile). 3. Push/slide the face plate up about 1cm, then lift the face plate off the device. 4. Replace the 2 x AA batteries and replace the faceplate, sliding it back into position. 5. Clip LeakBot back onto the pipe. All done, LeakBot will now continue to monitor your home for leaks.
- What happens when I book a LeakBot repair?
Our engineers are specifically trained professionals equipped with our patented leak detection equipment, meaning they will find and repair the smallest of hidden leaks.
- Can I use my own plumber to repair the problem?
You can choose to use your own trusted plumber to locate and repair the issue. If you do this the LeakBot app will ask you to confirm the problem has been fixed and will monitor your plumbing to confirm everything is back to normal. Please be aware that we take no responsibility for 3rd party plumbing repairs. If the leak is hidden it may prove difficult for a plumber without our patented leak detection equipment to locate the problem.
- What happens if I don’t repair a leak?
You can always choose not to repair a leak. However LeakBot will continue to detect the leak and alert you. Most importantly, until you get it fixed, LeakBot will not be able to detect any subsequent leaks that may develop. If you do have a leak and you choose not to fix it, it may cause damage to your home over time.
- How secure is LeakBot?
- What do I do if I change my internet provider or WiFi router?
If you have changed your router or changed internet provider you will typically have a new WiFi password. You will need to re-connect your LeakBot to ensure it continues to monitor your home. To do this, open the LeakBot app and choose the ‘Reconnect’ option in the app menu.
- Do I need a smart phone?
To use the LeakBot app you will need a smartphone or tablet. This allows you to install the LeakBot app which guides you through connection and set up and provides you with updates.
- Why is my LeakBot beeping?
If your LeakBot is beeping, it means it has no signal but may have detected a leak. In this situation you should email support@leakbot.io and we’ll be happy to help. Only the Sigfox version of the device will beep if signal has been lost.
- What if I can’t get a signal?
If your device loses signal you will be notified through your app and by email with instructions of what to do next.
- I’m having trouble connecting my LeakBot
If you have a WiFi LeakBot then please check the following: • Your internet router is switched on and has a working connection • Your WiFi password is correct • You are not connected to a VPN network If you are still having issues or if you have a SigFox LeakBot (with antenna) then please email support@leakbot.io.
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