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LeakBot Support Centre
Our support centre contains popular support videos and answers to the most common questions we get asked about LeakBot. Get help when you need it.
Popular Support Videos
Quick video guides to help you get the most out of your LeakBot device
- What to do if you get a leak alert
- Connecting LeakBot to WiFi
- Introducing our expert engineers
- Fit LeakBot on the right pipe
Watch this video to find out what basic checks you can do if LeakBot sends you a leak alert.
LeakBot is a smart water leak detector. Check out this video to find out how to connect your LeakBot to your home wifi using the LeakBot app on your Android phone.
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If LeakBot sends a leak alert our expert engineers can find and fix even invisible leaks. Watch this video to find out how LeakBot engineers are different from your standard plumber.
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Simply locate the right pipe and clip on your LeakBot to and you’ll have peace of mind from leaks in no time.
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Want to see all our video tutorials?
Our FAQs
Our top FAQs are below, just click on one of the five buttons to see questions about a specific topic, then click on a question to see the answer.
How do I register LeakBot?
Download the LeakBot app from the App Store or Google Play, create an account, and follow the setup wizard. You’ll need your LeakBot ID which is printed on the device.
What operating systems are compatible with LeakBot App?
LeakBot is compatible with iOS 12.0+ and Android 7.0+. The app is available on both the App Store and Google Play Store.
What's my LeakBot I.D. and where do I find it?
Your LeakBot ID is a unique 8-character code printed on a white sticker on your device. You’ll also find it in the app under Settings > Device Info.
Where do I install LeakBot?
Install LeakBot on your main water supply pipe, typically found near your water meter, stop tap, or where water enters your property. The pipe should be accessible and within WiFi range.
How do I find my internal mains water supply pipe?
Look for the main pipe that enters your property from the street. It’s usually 15-22mm in diameter and located near your front wall, basement, or utility room. Check near your water meter or main shut-off valve.
What happens, if I install LeakBot on the wrong pipe?
LeakBot may not detect leaks properly or give false readings. If you’re unsure, contact our support team for guidance or refer to our installation video guide.
Can LeakBot be installed onto different size water pipes?
LeakBot works on pipes between 15-22mm in diameter. The adjustable clamp accommodates most standard UK water supply pipes.
What if I can't install my LeakBot?
If you’re having trouble installing your LeakBot please take a look at our installation guide. If you are still unable to correctly install your LeakBot please contact our LeakBot support team and we can provide information on how to return your device.
How do I create a LeakBot account?
Download the LeakBot app and tap “Sign Up”. Enter your email, create a password, and verify your email address. You can then add your LeakBot device to your account.
Can I have multiple LeakBot devices on one account?
Yes, you can add multiple LeakBot devices to a single account. This is useful for multiple properties or if you want to monitor different areas.
How do I change my account details?
Open the LeakBot app, go to Settings > Account, and update your personal information, email, or password as needed.
What if I forget my password?
On the login screen, tap “Forgot Password” and enter your email address. You’ll receive a password reset link within a few minutes.
Can I share access to my LeakBot with family members?
Yes, you can invite family members or housemates to access your LeakBot through the app. Go to Settings > Shared Access to send invitations.
What should I do when I receive a leak alert?
First, check all visible taps, toilets, and appliances for leaks. If you can’t find the source, turn off your main water supply and contact our repair service through the app.
Why am I getting false alerts?
False alerts can occur due to high water usage, appliance malfunctions, or installation issues. Check that LeakBot is properly fitted and contact support if the problem persists.
How quickly will I receive an alert?
LeakBot typically detects leaks within minutes and sends notifications immediately to your phone. Make sure push notifications are enabled in your phone settings.
Can I customize alert settings?
Yes, you can adjust sensitivity levels and notification preferences in the app under Settings > Alerts. You can also set quiet hours for non-urgent notifications.
What if I don't receive alerts?
Check your phone’s notification settings, ensure the app has permission to send notifications, and verify your LeakBot is connected to WiFi.
How do I book a repair?
When LeakBot detects a leak, you’ll receive a notification with an option to “Book Repair”. Tap this to schedule a visit from our expert engineers.
Is the repair service really free?
Yes, if your insurance covers LeakBot, repairs are provided at no cost to you. This includes diagnosis, parts, and labor for most common leak repairs.
How quickly can an engineer visit?
Our engineers can resolve 90%+ of leaks. For complex issues requiring major work, we’ll provide a detailed report and recommendations for next steps.
Do I need to be present for the repair?
Yes, someone over 18 needs to be present to provide access to the property and approve any work. We’ll confirm the appointment time in advance.
What if I don't receive alerts?
We cover most areas of England, Wales, and Scotland. When booking through the app, you’ll see if repair service is available in your postcode.
How does LeakBot detect leaks?
LeakBot uses advanced acoustic technology to listen for the unique sound signatures of water leaks in your pipes, even detecting micro-leaks that are invisible to the eye.
Will LeakBot work if my WiFi goes down?
LeakBot will continue to monitor for leaks locally, but you won’t receive notifications until WiFi is restored. When reconnected, you’ll receive any missed alerts.
How long does the battery last?
LeakBot’s battery typically lasts 2-3 years with normal use. The app will notify you when the battery is getting low, and replacement is covered under warranty.
Is my data secure?
Yes, all data is encrypted and securely stored. We only collect data necessary for leak detection and never share personal information with third parties.
Can LeakBot detect all types of leaks?
LeakBot detects most internal pipe leaks, dripping taps, toilet leaks, and appliance leaks. It may not detect external leaks or very slow drips in some cases.
What if I move house?
You can easily remove LeakBot and reinstall it at your new property. Update your address in the app, and your insurance coverage will transfer if your new insurer is a partner.
Can’t find what you’re looking for?
Please get in touch with our support team who are on hand to answer your questions.
Contact Support
Need help? Our expert support team is here to assist you with any questions about your LeakBot device.
Get in Touch
Monday – Friday: 9:00am – 5:30pm (excluding Bank Holidays)
Saturday & Sunday: Closed
Trusted by Leading Insurers
LeakBot is helping insurance companies and homeowners across the UK prevent water damage and reduce claims.
50,000+
Homeowners Protected
15+
Insurance Partners
70%
Claims Reduction
Emergency Help
Customer Satisfaction
