Terms and Conditions for the supply of a leak detection device (LeakBot)

By ordering a LeakBot (Leak Detection Device) via LeakBot USA Inc a Delaware USA Registered Agent Corporate Services Company (CSC) with its principal place of business located at 51 Little Fall Dr. Wilmington, DE 19808, you agree to the following Terms and Conditions. Please read them carefully – important terms are highlighted in bold.

PLEASE READ THE TERMS & CONDITIONS CAREFULLY AS THEY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO A TRIAL BY JURY.

This document provides you with information about us (LeakBot Limited, Level 2, 8 Bishopsgate, London, EC2N 4BQ registered in England with number 08442778 VAT No: 438 3871 65) and the legal terms and conditions (Terms and Conditions) on which we provide you with LeakBot via our website www.leakbot.io to you.

These Terms and Conditions will apply to any contract between us for the order of a LeakBot to you (Contract). If you do not accept these Terms & Conditions, you will not be able to order a LeakBot from our site. We suggest that you print a copy of these Terms & Conditions or save them to your computer for future reference. We may amend these Terms & Conditions from time to time. Every time you order a LeakBot from us, the Terms & Conditions in force at the time of your order will apply to the Contract between you and us.

Please note: If you obtain a free LeakBot through your insurance provider, water company or other third party, any references in these Terms and Conditions relating to either payment or refund in respect of the LeakBot will not be applicable to you.

The Contract

After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Acceptance will occur when you receive confirmation that a LeakBot has been dispatched (Dispatch Confirmation). The Contract between you and us will only be formed when the Dispatch Confirmation is sent.
If we are unable to supply you with a LeakBot, for example because it is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site (where you have paid for a LeakBot), we will inform you of this and we will not process your order. If you have already paid for a LeakBot rather than having one provided to you, we will refund you the full amount including any delivery costs charged as soon as possible.
The images of LeakBot on our site are for illustrative purposes only. LeakBot may vary slightly from those images. The packaging of LeakBot may vary from that shown on images on our site.
Minor changes to the products.
We may change LeakBot: to reflect changes in relevant laws and regulatory requirements; and/or

to implement minor technical adjustments and improvements. We may have to suspend the supply of LeakBots to:

deal with technical problems or make minor technical changes;

update LeakBot to reflect changes in relevant laws and regulatory requirements; and/or

make changes to LeakBot as requested by you or notified by us to you (see Paragraph 4).Your right to end the Contract and refunds

Your right to end the Contract

You can always end the Contract if:

The LeakBot is faulty or does not conform with its description;

We have told you about an error in the price or description of LeakBot you have ordered and you do not wish to proceed;
There is a risk that supply of the LeakBot may be significantly delayed because of events outside our control; or
We have suspended supply of LeakBot for technical reasons, or we notify you we are going to suspend them for technical reasons;

You will have 30 days from the day of delivery to reject the faulty or non-conforming LeakBot. During this 30-day period, you may choose to have LeakBot replaced. If LeakBot is still faulty or non-conforming after a replacement or replacement is not possible within a reasonable time and without significant inconvenience to you, you will be entitled to reject the LeakBot or to a price reduction.

Refunds

If you cancel your Contract we will: Where relevant, refund you the price you paid for the LeakBot. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the LeakBot if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
b. Where relevant, refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of the LeakBot within 3-5 days at one cost but you choose to have the LeakBot delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
c. Subject to 7(a) and (b), reimburse all payments received as follows: No more than 14 days after the day on which we were informed about your decision to cancel the Contract; or
If you had already received LeakBot, 14 days after the day we receive back the LeakBot in a resalable condition (i.e. in original box and not tampered), and
Using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. If you used vouchers to pay for the LeakBot we may, at our discretion, refund you in vouchers.
Where you exercise your cooling off rights or your legal right to end the Contract, you must return the LeakBot to us.
If you have returned the LeakBot to us because it is faulty or mis-described, we will, if relevant, refund the price of the LeakBot in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us. Unless the LeakBot is faulty or not as described you will be responsible for the cost of returning the LeakBot to us.

Delivery

During the online order process, we will give you an estimated delivery date. We will deliver LeakBot as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. Delivery of an order shall be completed when we deliver LeakBot to the address you gave us and the LeakBot will be your responsibility from that time.
Where relevant, any delivery charges are as indicated to and accepted by you during the check-out process, before you confirm your order.
When ordering a LeakBot, you will own the LeakBot, subject to us receiving payment in full, including all applicable delivery charges, where applicable. In all cases, the LeakBot will become your responsibility from the time we deliver it to the delivery address you gave us.
If we fail to deliver LeakBot 30 days after the date of Dispatch Confirmation, you may cancel your order straight away and where relevant, we’ll refund any sums you have paid to us for the cancelled LeakBot and its delivery.

Price of products and payment

The prices, if applicable, of a LeakBot will be as quoted on our site at the time you submit your order. Our prices include Sales Tax. We take all reasonable care to ensure that the price of LeakBot is correct at the time when the relevant information was entered onto the system. If we discover an error in the price of LeakBot(s) you ordered, the following shall apply: Where LeakBot’s correct price is less than the price stated on our site, we will charge the lower amount when dispatching a LeakBot to you. However, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we do not have to provide LeakBot to you at the incorrect (lower) price; and
b. If LeakBot’s correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase a LeakBot at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
If the rate of Sales Tax changes between your order date and the date we supply the LeakBot, we will adjust the rate of Sales Tax that you pay (unless you have already paid for the LeakBot in full before the change in the rate of Sales Tax takes effect).
Should you need to make a payment for a LeakBot order, you must pay for the LeakBot before we dispatch it. You can only pay for the LeakBot using a debit card or credit card.

LeakBot

Subject to meeting the Installation Criteria (set out below), LeakBot detects leaks from 5 ml (less than a quarter of an ounce) per minute on the internal fresh water plumbing system in your main domestic property. Please be aware that LeakBot does not prevent leaks. The LeakBot alerts you in case of a water leak through an SMS, app notification or an e-mail (an “Alert”).

Installation Criteria:

LeakBot is designed to be installed inside a domestic house or bungalow.

LeakBot is a self-installed device. It is the customers responsibility to make sure the LeakBot is installed correctly in line with the installation criteria below.

For LeakBot to successfully detect water leaks on the internal fresh water plumbing system, the following criteria need to be fulfilled:

LeakBot must be installed on the main water supply pipe inside the house, before the pipe branches off around the property.

LeakBot has to be installed between 0.3m and 0.5m (12-20 inches) along the pipe from the point where the mains water supply pipe enters the property; but if your main water supply pipe is a lead pipe, we advise that LeakBot be installed a minimum of 0.4m (16 inches) along the pipe from the point where the main water supply pipe enters the property.

The pipework before the install location must have any lagging / insulation removed.

On a horizontal internal mains water supply pipe, LeakBot must be installed above the pipe.

LeakBot needs to be installed on a mains water supply pipe where there is no heat source impacting the incoming water temperature and surrounding ambient air temperature.

LeakBot cannot be installed outside or in another building that is different to the main domestic property.

In any 24 hour period, LeakBot requires some water to flow through the internal fresh water plumbing system; but also a minimum of one 3-hour period where no water is used. (“Quiet period”)

LeakBot monitors the difference in temperature between the pipe temperature and surrounding ambient air temperature. LeakBot needs to see a stable ambient air temperature.

LeakBot must be registered and installed using the LeakBot app.Please see LeakBot packaging and the associated insert that came with your device for full installation instructions.

PLEASE NOTE: LeakBot does not detect the following:

leaks that are not on the internal fresh water plumbing system

leaks that are on a closed system, for example on your central heating system or waste system including overflow pipes for toilets and cold water storage tanks

a new leak on your internal fresh water plumbing system if an existing leak has not been repaired

leaks on the main water supply pipe located before the point LeakBot has been installed

LeakBot requires a number of consecutive Quiet Periods to determine if there is a leak within your property.

Alerts relating to a continuous fast flow of water shall only be triggered after 60 minutes in cases where LeakBot has not detected a pre-existing continuous low flow leak.

We may adjust the calibration or sensitivity of LeakBot to account for certain installation environments and plumbing systems. We will inform you in writing by email in cases where the adjustment adversely affects LeakBot sensitivity to alert to a leak of 5 ml / min

LeakBot is designed to work on one individual domestic property that is being fed by one internal mains water pipe

LeakBot is designed to work on residential fresh water plumbing systems

LeakBot is not waterproof

LeakBot will not work as designed if there is a constant draw of water from the mains water supply pipe e.g. from a constantly filling cold water storage tank or a slow drip irrigation system

LeakBot is not designed to work in flats / apartments, mobile homes or commercial / semi-commercial properties If LeakBot cannot / does not comply with the Installation Criteria, we reserve the right to deactivate LeakBot and offer you, if applicable, a refund of the price you have paid for the LeakBot.

Manufacturer warranty

LeakBot comes complete with a 1 year warranty. If anything does go wrong , we’ll happily replace your old LeakBot for a brand new one and cover any associated shipping costs. If you do need to return your LeakBot please call +1 302-966-9426

General

We will not be liable or responsible for any failure to perform, or delay in performance (for example delivery) of our obligations under the Contract where this is caused by Event Outside Our Control, meaning any act or event beyond our reasonable control (including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, failure of public or private telecommunications networks or impossibility of the use of public or private transport. If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms & Conditions, we will contact you as soon as reasonably possible to notify you and we will endeavour to provide you with a LeakBot as soon as reasonably possible. You may cancel the Contract if an Event Outside Our Control takes place and you no longer wish for us to provide a LeakBot.
LeakBot is only for domestic and private use. You agree not to use LeakBot outside of the United States or for any commercial, business or resale purposes. We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
To the fullest extent permitted by applicable law, we are not responsible for the following: any costs, loss or damage that you suffer as a result of not using LeakBot in accordance with warranty documentation;

any costs, loss or damage that you suffer as a result of LeakBot not being installed in accordance with the Installation Criteria;

any costs, loss or damage that you suffer as a result of a problem caused by loss of connection with the relevant network;

any costs, loss or damage that you suffer as a result of not receiving, reading or not acting upon an Alert;

any costs, loss or damage that you suffer as a result of leaks that do not fall within the scope of LeakBot (as set out in Paragraph 21 above);

any costs, loss or damage that you suffer as a result of your not complying with instructions provided at the time of registration of LeakBot;

any costs relating to the identification and repair of a leak as a result of an Alert;

any increase in your water bill;

any costs, loss or damage you suffer as a result of you or anyone else altering the radio frequency allocations of your LeakBot controls;

replacing the batteries for your LeakBot;

any costs, loss or damage that you suffer as a result of:

Your LeakBot not providing an Alert as a result of LeakBot being unclipped from the main water supply pipe, or

Your LeakBot not containing batteries in working order and any subsequent damage to the LeakBot as a result of this;

any costs, loss or damage that you suffer as a result of the internal water supply plumbing system in your property:

being damaged (whether deliberately or accidentally),

no longer being fit for its purpose (for whatever reason), or

not complying with laws and regulations relating to plumbing systems; and

following an Alert, the costs of any work carried out by you or persons not authorized by us in advance. We may deactivate your LeakBot on 7 days’ notice in writing (including by e-mail) where you harass or use abusive or threatening behaviour towards our staff or where we have reasonable grounds to believe that LeakBot is being used for any commercial, business or resale purposes or otherwise in breach of these Terms & Conditions.

We may deactivate your LeakBot with immediate effect where we reasonably suspect fraud or suspect that you have exaggerated or deliberately given us incorrect information relating to this agreement. In this case, you are not entitled to a refund of the price you have paid for your LeakBot.

We may deactivate your LeakBot on a minimum of 7 days’ notice in writing (including by e-mail) if you receive a LeakBot free from your insurance provider and:

your policy of insurance with that insurer is cancelled or it expires; or

our arrangement with your insurance provider comes to an end.If your insurance provider offered you a free (or discounted) repair(s) with your LeakBot, then following such deactivation you will no longer be entitled to receive such free (or discounted) repair(s). To the extent we are legally able to do so, we will contact you prior to any disconnection under this Paragraph and provide you with the option to continue to receive the benefit of the LeakBot under a separate service plan to be paid for by you.

If you received your LeakBot free from your insurance provider you must only install the LeakBot at the property which is insured with that insurance provider. If you move to a new house and stay with the insurance provider through whom you obtained the LeakBot you: may install the LeakBot in your new home in accordance with the Installation Criteria set out in paragraph 16 above; and

should inform us of the change of address by contacting us at help.us@leakbotsupport.com. Where relevant, if you have purchased the LeakBot directly from us and you install it in a premises which you do not occupy, you must make the occupant aware of the presence of the LeakBot.

We may from time to time update the software in your LeakBot, we may do this remotely without notifying you in advance. Any updates will be to improve the effectiveness, security and / or the performance of the LeakBot. Notwithstanding any such updates, the LeakBot will continue to have substantially the same basic functionality as when you ordered it.

Any and all intellectual property rights in the LeakBot belongs to us.

You agree not to (a) decompile, disassemble, reverse engineer or otherwise attempt to obtain or perceive the source code from which any software component of the LeakBot is compiled or interpreted, and you acknowledge that you have no right to obtain or use such code; or (b) create any derivative product from the LeakBot or source code; save only for acts that are expressly permitted as a result of mandatory provisions of applicable law.

We will also collect data that relates to your water use from your LeakBot from time-to-time to provide you with an Alert. Where LeakBot Limited processes personal data, this will be done in line with its privacy policy which can be found at

https://leakbot.io/privacy-policy/.

We may transfer our rights and obligations under these Terms & Conditions to another organization. We will always notify you in writing if this happens and this will not affect your rights or our obligations under this Contract.

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

This agreement does not give rise to any rights that may be exercised by or enforced on behalf of third parties or those not directly bound by this agreement.

Each of the paragraphs of these Terms & Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

If you have any questions or complaints, please call us at (833) 532–5268 or email us at help.us@leakbotsupport.com.

These Terms & Conditions are governed by the laws of the State of (xxxxx), exclusive of its choice of law principles.

To the fullest extent permitted by applicable law, (1) you agree that LeakBot USA Inc and its Affiliates (meaning their respective parents, affiliated companies, successors or assigns), and any Representatives (meaning approved technicians, managers, officers, directors, employees, agents, insurers, contractors and similar parties acting on its behalf of LeakBot USA Inc or its Affiliates) shall not be liable to you or anyone else for: (a) any actual losses or direct damages that exceed $10,000 relating to any repairs performed by or on behalf of LeakBot USA Inc or services provided hereunder giving rise to such loss or damage; or (b) any amount of any form of indirect, special, punitive, incidental or consequential losses or damages, damages based on anticipated or lost profits, wages, or revenues, or damages based on diminution in value or a multiple of earnings, including those caused by any fault, failure, delay or defect in providing any repairs performed by or on behalf of LeakBot USA Inc regardless of whether such damages were foreseeable and whether or not LeakBot USA Inc or any of its Representatives have been advised of the possibility of such damages (the damages listed in clauses (a) and (b) are collectively Excluded Damages); and (2) these Excluded Damages shall apply to all claims and all liabilities and shall survive the cancellation or expiration of the Program or the termination of the order and Contract. You may have other rights provided by law.

Arbitration or Trial

YOU AND LEAKBOT USA INC AGREE TO RESOLVE DISPUTES BY BINDINGARBITRATION as follows:

ANY DISPUTE THAT ARISES OUT OF OR RELATES TO THIS AGREEMENT OR FROM ANY OTHER AGREEMENT BETWEEN US, OR SERVICES OR BENEFITS YOU RECEIVE OR CLAIM TO BE OWED FROM LEAKBOT USA INC, MAY BE RESOLVED BY ARBITRATION; PROVIDED EACH PARTY MUTUALLY AGREES TO ARBITRATION.
In the event either Party does not agree to arbitration, any dispute arising out of or related to this Agreement shall be resolved by a trial court in a court of general jurisdiction. Either party may demand a trial by jury.
LeakBot USA Inc and You agree that the venue for any arbitration or trial as referred to above shall be in the county in which the covered person lives at the time the arbitration or trial is first requested, unless said county is located outside the state of (xxxxxx) in which case the venue shall be in the county and state where the covered person resided when the policy was first issued.
If LeakBot USA Inc and You agree to arbitrate the disagreement, arbitration will take place by each side mutually agreeing to a single arbitrator. If we and the covered person cannot agree on a single arbitrator within thirty (30) days of the date of the request for arbitration, a judge of the county which has venue over the matter shall appoint the single arbitrator. The written decision of the single arbitrator will determine the issues. We will pay the expense of the single arbitrator. However, attorney’s fees and all other fees including, but not limited to, fees paid to medical and other expert or non-expert witnesses will not be considered arbitration expenses and are to be paid by the party incurring them.
The arbitration award shall be binding and may be entered as a judgment in the court of general jurisdiction in the county having venue as defined herein.

LeakBot Mobile App

PLEASE READ THESE LICENSE TERMS CAREFULLY

BY INSTALLING THE LEAKBOT APP YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS PLEASE DO NOT INSTALL THE APP.

PART 1 – USE OF APP

Who we are and what this agreement does

We LeakBot Limited, Ondo Insurtech Plc, Level 2, 8 Bishopsgate, London, EC2N 4BQ. (registered in England with number 08442778, VAT No: GB438387165) license you to use:

LeakBot mobile application software (App

) and any updates or supplements to it.

The related online or electronic documentation (Documentation)

The service you connect to via the App and the content we provide to you through it (Service).as permitted in these terms.

Play Store / App Store’s terms also apply

The ways in which you can use the App and Documentation may also be controlled by the Google Play Store or Apple App Store rules and policies (https://www.apple.com/uk/legal/internet-services/terms/site.html and https://play.google.com/intl/en-GB_us/about/play-terms/index.html) and Google Play Store or Apple App Store’s rules and policies will apply instead of these terms where there are differences between the two. Downloading the App will only be available on supported devices as mandated by Play Store and Apple App Store.

Support for the App and how to tell us about problems

Support. If you want to learn more about the App or the Service or have any problems using them please take a look at our support resources at www.leakbot.io.

Contacting us (including with complaints). If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason please email our customer service team at support@leakbot.io.

UPDATE TO THE APP AND CHANGES TO THE SERVICE

From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons.

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.

IF SOMEONE ELSE OWNS THE PHONE OR DEVICE YOU ARE USING

If you download the App onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

WE WILL COLLECT TECHNICAL DATA ABOUT YOUR DEVICE

When you use the App, we will collect and use technical information about how you use the App and the devices you use the App on to improve our products and provide any Services to you.

WE COLLECT LOCATION DATA WHEN YOU REGISTER AND INSTALL YOUR DEVICE

When you register and install your LeakBot using either an iOS or Android device, we ask your permission to access your location data to help us look up your address and connect LeakBot to your Wi-Fi. Once the registration and installation process is completed, we will not collect your location data any further. You can update your preferences at any time in your device settings to prevent the App from collecting your location data. However, if you do not provide permission during the registration and installation process you may not be able to receive some or all of the Services.

WE ARE NOT RESPONSIBLE FOR OTHER WEBSITES YOU LINK TO

The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

You will need to make your own independent judgment about whether to use any such independent sites, including whether to buy any products or services offered by them.

LICENSE RESTRICTIONS

You agree that you will:

not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us;

not copy the App, Documentation or Services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;

not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms;

not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective), and provided that the information obtained by you during such activities:

is not disclosed or communicated without the Licensor’s prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and

is not used to create any software that is substantially similar in its expression to the App;

is kept secure; and

is used only for the Permitted Objective;

comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.ACCEPTABLE USE RESTRICTIONS

You must:

not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system;

not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service (to the extent that such use is not licensed by these terms);

not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and

not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us (or our licensors) and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

When we are liable for damage to your property. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Limitations to the App and the Services. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the appstore site and in the Documentation) meet your requirements.

We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.

WE MAY END YOUR RIGHTS TO USE THE APP AND THE SERVICES IF YOU BREAK THESE TERMS (OR WE CAN DEACTIVATE YOUR DEVICE)

We may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way or if we have deactivated your LeakBot device pursuant these Terms and Conditions. If what you have done can be put right we will give you a reasonable opportunity to do so.

If we end your rights to use the App and Services:

You must stop all activities authorized by these terms, including your use of the App and any Services.

You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.PART 2 – USE OF LEAKBOT DEVICE

PART 3 – EXTRA TERMS FOR CUSTOMERS WHO ACQUIRED DEVICES FROM NON-AUTHORIZED PARTIES

LeakBot Limited sells and distributes LeakBot from its website and through authorized partners e.g. insurance companies. Only devices obtained through these channels are automatically entitled to receive Alerts.

If you have acquired a LeakBot through any other channel (for example, you acquired it on Ebay or it is second-hand’) you are not automatically entitled to receive Alerts. We may permit you to register a LeakBot and to continue to receive the Alerts for a limited period of time.

We may, at any time, contact you and provide you with the option to continue to receive the benefit of the LeakBot under a new service plan to be paid for by you. If you decline this option we may deactivate your LeakBot on a minimum of 7 days’ notice in writing (including by e-mail).

LeakBot Limited only sells and distributes LeakBot in countries and states where the device has been tested and has been proven to work. If you have not obtained the LeakBot through one of our authorized channels we cannot guarantee the LeakBot will operate correctly where you live.

Version: November 2025 US combined Final

Terms and Conditions for the supply of a leak detection device (LeakBot)

By ordering LeakBot via Leakbot Limited, you agree to the following terms and conditions. Please read them carefully – important terms are highlighted in bold.

This document provides you with information about us (Leakbot Limited, Level 2, 8 Bishopsgate, London, EC2N 4BQ registered in England with number 08442778, VAT No: GB 166 727 086) and the legal terms and conditions (Terms and Conditions) on which we provide LeakBot via our website www.leakbot.io/buy or www.myleakbot.com (our sites) to you.

These Terms and Conditions will apply to any contract between us for the order of a LeakBot to you (Contract). If you do not accept these Terms and Conditions, you will not be able to order a LeakBot from our site. We suggest you print a copy of these Terms and Conditions or save them to your computer for future reference. We amend these Terms and Conditions from time to time. Every time you order a LeakBot from us, the Terms and Conditions in force at the time of your order will apply to the Contract between you and us.

The Contract

1. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Acceptance will occur when you receive confirmation that a LeakBot has been dispatched (Dispatch Confirmation). The Contract between you and us will only be formed when the Dispatch Confirmation is sent.

Summary of your key legal rights. Nothing in these Terms and Conditions will affect your legal rights.

This is a summary of your key legal rights. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

With regard to LeakBot, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following, where you have paid for a LeakBot:

up to 30 days: if your item is faulty, then you can get a refund.
up to six months: if your faulty item can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
up to six years: you may be entitled to a repair or replacement, or, if that doesn’t work, some of your money back.

2. If we are unable to supply you with a LeakBot, for example because it is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site (where you have paid for a LeakBot), we will inform you of this and we will not process your order. If you have already paid for a LeakBot, we will refund you the full amount including any delivery costs charged as soon as possible.

3. The images of LeakBot on our site are for illustrative purposes only. LeakBot may vary slightly from those images. The packaging of LeakBot may vary from that shown on images on our site.

4. Minor changes to the products.

We may change LeakBot:

to reflect changes in relevant laws and regulatory requirements; and/or
to implement minor technical adjustments and improvements.

5. We may have to suspend the supply of LeakBots to:

deal with technical problems or make minor technical changes;
update LeakBot to reflect changes in relevant laws and regulatory requirements;
make changes to LeakBot as requested by you or notified by us to you (see Paragraph 4).

Your right to end the Contract and refunds

Cooling off rights

6. You have the right to cancel a Contract 14 days after the day on which you receive a LeakBot (Cancellation Period). Your right to cancel a Contract starts from the date of the Dispatch Confirmation. For example, if we provide you with a Dispatch Confirmation on 1 January and you receive a LeakBot on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.

7. This means that during the Cancellation Period if you change your mind or decide for any other reason that you do not want to receive or keep a LeakBot, you can notify us of your decision to cancel the Contract and where relevant, receive a refund. Please see more details about cancellation and refunds in Paragraphs 10 and 11.

8. To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the Cancellation Form at the bottom of these Terms and Conditions and email this to support@leakbot.io. We will confirm receipt of this form in writing to you.

9. During the Cancellation Period, if a LeakBot has been delivered to you before you decide to cancel your Contract then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. For your return labels, please contact us at support@leakbot.io. Please ask for a Certificate of Posting when returning the LeakBot to us as proof of postage.

Your right to end the Contract

10. You can always end a Contract if:

the LeakBot is faulty or does not conform with its description.
we have told you about an error in the price or description of the LeakBot you have ordered and you do not wish to proceed;
there is a risk that supply of the LeakBot may be significantly delayed because of events outside our control; or
we have suspended supply of the LeakBot for technical reasons or notify you we are going to suspend them for technical reasons.

You will have 30 days from the day of delivery to reject the faulty or non-conforming product. During this 30 day period, you may choose to have the LeakBot replaced. If the LeakBot is still faulty or non-conforming after a replacement or replacement is not possible within a reasonable time and without significant inconvenience to you, you will be entitled to reject the LeakBot or, where relevant, to a price reduction.

Refunds

11. If you cancel your Contract we will:

where relevant, refund you the price you paid for the LeakBot. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the LeakBot, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
where relevant, refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of the LeakBot within 3-5 days at one cost but you choose to have the LeakBot delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
reimburse all payments received as follows:

No more than 14 days after the day on which we were informed about your decision to cancel the Contract; or
If you had already received LeakBot, 14 days after the day we receive back the LeakBot in a resalable condition (i.e. in original box and not tampered), and
using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. If you used vouchers to pay for the LeakBot we may, at our discretion, refund you in vouchers.

12. Where you exercise your cooling off rights or your legal right to end the Contract, you must return the LeakBot to us.

13. If you have returned the LeakBot to us because it is faulty or mis-described, we will refund the price of the LeakBot in full, together with any applicable delivery charges, and/or any reasonable costs you incur in returning the item to us. Unless the LeakBot is faulty or not as described you will be responsible for the cost of returning the LeakBot to us.

Delivery

14. During the online ordering process, we will give you an estimated delivery date. We will deliver the LeakBot as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. Delivery of an order shall be completed when we deliver the LeakBot to the address you gave us and the LeakBot will be your responsibility from that time.

15.Where relevant, any delivery charges are as indicated to you and accepted by you during the check-out process before you confirm your order.

16. When ordering a LeakBot, you will own the LeakBot, subject to us receiving payment in full, including all applicable delivery charges, where applicable. In all cases, the LeakBot will become your responsibility from the time we deliver it to the delivery address you gave us.

17. If we fail to deliver the LeakBot 30 days after the date of Dispatch Confirmation, you may cancel your order straight away and where relevant, we’ll refund any sums you have paid to us for the cancelled the LeakBot and its delivery.

Price of products and payment (where relevant)

18. The prices of LeakBot will be as quoted on our site at the time you submit your order. Our prices include VAT. We take all reasonable care to ensure that the price of LeakBot is correct at the time when the relevant information was entered onto the system. If we discover an error in the price of LeakBot(s) you ordered, the following shall apply:

where LeakBot’s correct price is less than the price stated on our site, we will charge the lower amount when dispatching a LeakBot to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide LeakBot to you at the incorrect (lower) price; and
if LeakBot’s correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase a LeakBot at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

19. If the rate of VAT changes between your order date and the date we supply the LeakBot, we will adjust the rate of VAT that you pay (unless you have already paid for the LeakBot in full before the change in the rate of VAT takes effect).

20. Should you need to make a payment for a LeakBot order, you must pay for the LeakBot before we dispatch it. You can only pay for the LeakBot using a debit card or credit card.

LeakBot

21. Subject to meeting the Installation Criteria (set out below), LeakBot detects leaks from 5 ml per minute on the internal fresh water plumbing system in your main domestic property. The LeakBot does not prevent leaks. The LeakBot alerts you in case of a water leak through an SMS, app notification or an e-mail (an “Alert”).

Installation Criteria:

LeakBot is designed to be installed inside a domestic house or bungalow.

LeakBot is a self-installed device. It is the customers responsibility to make sure the LeakBot is installed correctly in line with the installation criteria below.

For LeakBot to successfully detect water leaks on the internal fresh water plumbing system, the following criteria need to be fulfilled:

LeakBot has to be installed on the internal mains water supply pipe before the pipe branches off around the property,
LeakBot has to be installed between 0.3m and 0.5m along the pipe from the point where the mains water supply pipe leaves the ground inside your property, (if your mains water supply pipe is a lead pipe we advise that LeakBot is installed a minimum of 0.4m along the pipe from the point where the mains water supply pipe leaves the ground inside your property),
The pipework before the install location must have any lagging / insulation removed,
On a horizontal internal mains water supply pipe LeakBot must be installed above the pipe,
LeakBot needs to be installed on a mains water supply pipe where there is no heat source impacting the incoming water temperature and surrounding ambient air temperature,
LeakBot cannot be installed outside or in another building that is different to the main domestic property,
In any 24-hour period, LeakBot requires some water to flow through the internal fresh water plumbing system; but also a minimum of one 3-hour period where no water is used (“Quiet Period”).
LeakBot monitors the difference in temperature between the pipe temperature and surrounding ambient air temperature. LeakBot needs to see a stable ambient air temperature.
LeakBot must be registered and installed using the LeakBot app.

The LeakBot packaging will contain full installation instructions.

PLEASE NOTE:

LeakBot does not detect the following:
leaks that are not on the internal fresh water plumbing system
leaks that are on a closed system, for example on your central heating system or waste system including overflow pipes for toilets and cold water storage tanks
a new leak on your internal fresh water plumbing system where an existing leak has not been repaired
leaks on the mains water supply pipe located before where LeakBot has been installed
LeakBot requires a number of consecutive Quiet Periods to determine if there is a leak within your property.
Alerts relating to a continuous fast flow of water shall only be triggered after 60 minutes in cases where LeakBot has not detected a pre-existing continuous low flow leak.
We may adjust the calibration or sensitivity of LeakBot to account for certain installation environments and plumbing systems. We will inform you in writing by email in cases where the adjustment adversely affects LeakBot sensitivity to alert to a leak of 5 ml / min
LeakBot is designed to work on one individual domestic property that is being fed by one internal mains water pipe
LeakBot is designed to work on residential fresh water plumbing systems
LeakBot is not waterproof
LeakBot will not work as designed if there is a constant draw of water from the mains water supply pipe e.g. from a constantly filling cold water storage tank or a slow drip irrigation system
LeakBot is not designed to work in flats / apartments, mobile homes or commercial / semi-commercial properties

22. If a LeakBot cannot / does not comply with the Installation Criteria, we reserve the right to deactivate that LeakBot and where relevant, may offer you a full or partial refund of the price you have paid for the LeakBot.

Manufacturer warranty

23. LeakBot comes with a 1 year warranty. If anything does go wrong, we’ll replace your old LeakBot and cover associated shipping costs.

General

24. We will not be liable or responsible for any failure to perform, or delay in performance (for example delivery) of our obligations under a Contract where this is caused by an Event Outside Our Control, meaning any act or event beyond our reasonable control (including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of public or private transport). If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms and Conditions, we will contact you as soon as reasonably possible to notify you and we will endeavour to provide LeakBot as soon as reasonably possible. You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide a LeakBot.

25. LeakBot is only for domestic and private use. You agree not to use a LeakBot for any commercial, business or resale purposes. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

26. We are not responsible for the following:

any costs, loss or damage that you suffer as a result of not using the LeakBot in accordance with the warranty documentation;
any costs, loss or damage that you suffer as a result of the LeakBot not complying with the Installation Criteria;
any costs, loss or damage that you suffer as a result of a problem caused by loss of connection with the relevant network;
any costs, loss or damage that you suffer as a result of not receiving, reading or acting upon an Alert;
any costs, loss or damage that you suffer as a result of leaks that do not fall within the scope of LeakBot (as set out in Paragraph 21 above);
any costs, loss or damage that you suffer as a result of you not complying with instructions provided at the time of registration of the LeakBot;
any costs relating to the identification and repair of a leak as a result of an Alert;
any increase in your water bill;
any loss or damage you suffer as a result of you or anyone else altering the radio frequency allocations of your system controls;
replacing the batteries for your LeakBot;
any costs, loss or damage that you suffer as a result of:

your LeakBot not providing an Alert as a result of LeakBot being unclipped from the mains water supply pipe,
your LeakBot not containing batteries in working order.

any costs, loss or damage that you suffer as a result of the internal mains water plumbing system in your property:

being damaged (whether deliberately or accidentally),
no longer being fit for its purpose (for whatever reason), or
not complying with laws and regulations relating to plumbing systems; and

following an Alert, the costs of any work carried out by you or persons not authorised by us in advance.

27. We may deactivate your LeakBot on 7 days’ notice in writing (including by e-mail) where you harass or use abusive or threatening behaviour towards our staff or where we have reasonable grounds to believe that your LeakBot is being used for any commercial, business or resale purposes or otherwise in breach of these Terms and Conditions.

28. We may deactivate your LeakBot with immediate effect where we reasonably suspect fraud or suspect that you have exaggerated or deliberately given us incorrect information relating to this agreement. In this case, where relevant, you are not entitled to a refund of the price you have paid for your LeakBot.

29. We may deactivate your LeakBot on a minimum of 7 days’ notice in writing (including by e-mail) if you received your Leakbot free from your insurance provider or water company and:

your policy of insurance with that provider is cancelled or it expires; or
our arrangement with your insurance provider or water company comes to an end.

If your insurance provider or water company offered you a free (or discounted) repair(s) with your LeakBot, then following such deactivation you will no longer be entitled to receive such free (or discounted) repair(s). To the extent we are legally able to do so; we will contact you prior to any disconnection under this paragraph and provide you with the option to continue to receive the benefit of the LeakBot under a new service plan to be paid for by you.

30. If you received your LeakBot free from your insurance provider or water company you must only install the LeakBot at the property which is insured with that insurance provider and for which your water bill with that water company is connected. If you move to a new house and stay with the insurance provider or water company through whom you obtained the LeakBot you:

may install the LeakBot in your new home in accordance with the Installation Criteria set out above; and
should inform us of the change of address by contacting us at support@leakbot.io.

31. Where relevant, if you purchased the LeakBot directly from us and installed it in a premises which you do not occupy, you must make the occupant aware of the presence of the LeakBot.

32. We may from time to time update the software in your LeakBot, we may do this remotely and without letting you know in advance. Any updates will be to improve the effectiveness, security and / or the performance of the LeakBot. Notwithstanding any such updates the LeakBot will continue to have substantially the same basic functionality as when you ordered it.

33. Any and all intellectual property rights in the LeakBot belongs to us.

34. You agree not to (i) decompile, disassemble, reverse engineer or otherwise attempt to obtain or perceive the source code from which any software component of the LeakBot are compiled or interpreted, and you acknowledge that you have no right to obtain or use such code; or (ii) create any derivative product from the LeakBot or source code; save only for acts that are expressly permitted as a result of mandatory or non-derogable provisions of applicable law.

35. We will also collect data that relates to your water use and readings from your LeakBot from time to time to provide you with an Alert. Where Leakbot Limited processes personal data, this will be done in line with its privacy policy which can be found at https://leakbot.io/privacy-policy/

36. If you have any questions or if you have any complaints, please contact us at support@leakbot.io.

37. We may transfer our rights and obligations under these Terms and Conditions to another organisation.

38. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

39. This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

40. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

41. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

42. These Terms and Conditions are governed by English law. You and we both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

Model Cancellation Form

Date:…………………………………………..

To: Leakbot Limited, Level 2, 8 Bishopsgate, London, EC2N 4BQ.

e-mail: support@leakbot.io

Please take this letter as notice that I wish to cancel my Contract and no longer want LeakBot.

Name of Customer(s):……………………………………………

Address of Customer(s):

……………………………………………………………………………………..

Signature of Customer (only if this form is notified on paper):

……………………………………………………………………

Public

Version V2.0 Final

November 2025

Når du bestiller LeakBot via Leakbot Limited, accepterer du følgende Vilkår og Betingelser. Læs dem omhyggeligt – vigtige udtryk er fremhævet med fed skrift.

Dette dokument giver dig information om virksomheden (LeakBot Limited, Level 2, 8 Bishopsgate,

London, EC2N 4BQ. (engelsk reg.nr: 08442778, VAT nr: GB 166 727 086) og de juridiske vilkår og betingelser (Vilkår og Betingelser) der gælder for bestilling af LeakBot via vores hjemmeside www.leakbot.io/buy eller www.myleakbot.com (vores hjemmesider).

Disse Vilkår og Betingelser gælder for enhver kontrakt mellem dig og os vedr. bestilling af en LeakBot til dig (Kontrakt). Hvis du ikke accepterer disse Vilkår og Betingelser, vil du ikke kunne bestille en LeakBot fra vores hjemmeside. Vi foreslår, at du udskriver en kopi af disse Vilkår og Betingelser eller gemmer dem på din computer til fremtidig reference. Vi ændrer disse Vilkår og Betingelser fra tid til anden. Hver gang du bestiller en LeakBot fra os, vil de Vilkår og Betingelser, der er gældende på tidspunktet for din bestilling, gælde for Kontrakten mellem dig og os.

Bemærk: Hvis du modtager en gratis LeakBot gennem din forsikringsudbyder, vandforsyningsselskab eller anden tredjepart, vil eventuelle referencer i disse Vilkår og Betingelser vedrørende enten betaling eller tilbagebetaling af LeakBot ikke være gældende for dig.
Kontrakten

Efter du har afsendt en bestilling, modtager du en e-mail fra os, der bekræfter, at vi har modtaget din bestilling. Bemærk dog, at dette ikke betyder, at din bestilling er blevet accepteret. Accepten sker, når du modtager en bekræftelse på, at en LeakBot er blevet afsendt (Afsendelsesbekræftelse). Kontrakten mellem dig og os vil først træde i kraft, når Afsendelsesbekræftelsen er sendt.

Oversigt over dine vigtigste juridiske rettigheder.
Intet i disse Vilkår og Betingelser vil påvirke dine juridiske rettigheder.
Dette er en oversigt over dine vigtigste juridiske rettigheder. Besøg, for at få mere detaljerede oplysninger Konkurrence- og Forbrugerstyrelsens hjemmeside www.forbrug.dk.

For LeakBots vedkommende medfører det ifølge dansk forbrugerlovgivning, at produktet skal være i overensstemmelse med beskrivelsen, egnet til formålet og af tilfredsstillende kvalitet. I løbet af produktets forventede levetid har du følgende rettigheder:

Fortrydelsesret: Gælder 14 dage fra levering

Garanti: Gælder i 2 år fra levering

Hvis der er tale om digitalt indhold/digitale tjenester, herunder produkter med digitale elementer, som modtages af kunden løbende over en periode, gælder særlige regler. I de følgende tilfælde vil kunden kunne klage over fejl:

efter leveringsperioden for produkter med digitale elementer, og
i andre tilfælde op til to måneder efter leveringsperiodens udløb
op til 30 dage: hvis din vare er defekt, kan du få en refusion.
op til seks måneder: Hvis din defekte vare ikke kan repareres eller udskiftes, har du i de fleste tilfælde ret til fuld refusion.
op til seks år: du kan være berettiget til en reparation eller udskiftning, eller, hvis det ikke virker, en delvis refusion.

Hvis vi ikke kan levere en LeakBot, for eksempel hvis den ikke er på lager eller ikke længere tilgængelig, eller fordi vi ikke kan overholde din ønskede leveringsdato eller på grund af en fejl i prisen på vores hjemmeside (hvor du har betalt for en LeakBot), vil vi informere dig om dette, og vi vil ikke behandle din bestilling. Hvis du allerede har betalt for en LeakBot, refunderer vi dig det fulde beløb inklusive eventuelle leveringsomkostninger hurtigst muligt.
Billeder af LeakBot på vores hjemmeside er kun til illustrative formål. LeakBot kan afvige lidt fra disse billeder. Indpakningen af LeakBot kan variere fra den, der er vist på billederne på vores hjemmeside.
Mindre produktændringer.

Vi kan ændre LeakBot:

for at afspejle ændringer i relevante love og regulatoriske krav; og/eller
for at implementere mindre tekniske justeringer og forbedringer.

Vi bliver muligvis nødt til at suspendere leveringen af LeakBots for at:

håndtere tekniske problemer eller foretage mindre tekniske ændringer;
opdatere LeakBot som følge af ændringer i relevante love og regulatoriske krav;
foretage ændringer til LeakBot på din opfordring eller meddelt af os til dig (se afsnit 4).

Din ret til at opsige Kontrakten og refunderinger

Fortrydelsesrettigheder

Du har ret til at fortryde en Kontrakt 14 dage (Fortrydelsesfrist) efter den dag, hvor du modtager en LeakBot. Din ret til at annullere en Kontrakt starter fra datoen for Afsendelsesbekræftelsen. Hvis vi for eksempel sender dig en Afsendelsesbekræftelse den 1. januar, og du modtager en LeakBot den 10. januar, kan du annullere når som helst mellem den 1. januar og dagens slutning den 24. januar.
Dette betyder, at hvis du i Fortrydelsesperioden ombestemmer dig eller af anden grund beslutter, at du ikke ønsker at modtage eller beholde en LeakBot, kan du meddele os din beslutning om at fortryde Kontrakten og, hvor det er relevant, modtage en refusion. Se flere detaljer om annullering og refusion i afsnit 10 og 11.
For at annullere en Kontrakt skal du blot fortælle os, at du har besluttet at annullere. Dette gøres nemmest ved at udfylde Fortrydelsesformularen nederst i disse Vilkår og Betingelser og e-maile denne til nordicsupport@leakbot.io. Vi vil skriftligt bekræfte modtagelsen af denne formular.
Hvis en LeakBot er blevet leveret til dig I Fortrydelsesperioden, før du beslutter dig for at annullere din Kontrakt, skal du returnere den til os uden unødig forsinkelse og under alle omstændigheder senest 14 dage efter den dag, hvor du meddelte os, at du ønsker at opsige Kontrakten. For at få dine returlabels, kontakt os på nordicsupport@leakbot.io. Bed om et forsendelsesbevis, når du returnerer LeakBot til os som bevis på forsendelsen.

Din ret til at afslutte Kontrakten

Du kan altid afslutte en Kontrakt, hvis:

LeakBot’en er defekt eller ikke i overensstemmelse med beskrivelsen.
vi har givet dig om en fejl i prisen eller beskrivelsen af den LeakBot, som du har bestilt, og du ønsker derfor ikke at fortsætte;
der er en risiko for, at leveringen af LeakBot kan blive væsentligt forsinket på grund af hændelser uden for vores kontrol; eller
vi har suspenderet leveringen af LeakBot af tekniske årsager eller meddeler dig, at vi vil suspendere den af tekniske årsager.

Hvis du ønsker at klage over en defekt eller mangelfuld LeakBot, skal du gøre det inden for rimelig tid fra det tidspunkt, du er blevet bekendt med forholdet, dog senest 2 år fra leveringsdatoen. Hvis din klage er berettiget, kan du inden for klagefristen vælge mellem berigtigelse, ombytning, forholdsmæssigt afslag i prisen eller tilbagebetaling. Vælger du dog at få dine penge tilbage eller et forholdsmæssigt afslag i prisen, kan LeakBot afvise dit krav, hvis LeakBot i stedet tilbyder dig valget mellem at få udbedret manglen ved din LeakBot, f.eks. ved en reparation eller at få din LeakBot leveret igen.

Refusion

Hvis du annullerer din Kontrakt vil vi:

hvor det er relevant, refundere dig den pris, du har betalt for LeakBot. Bemærk dog, at vi ved lov har tilladelse til at reducere din refusion for at afspejle enhver reduktion i værdien af LeakBot’en, hvis dette er forårsaget af din håndtering af den på en måde, som ikke ville være tilladt i en butik. Hvis vi refunderer dig den betalte pris, før vi er i stand til at besigtige varerne og senere opdager, at du har håndteret den på en uacceptabel måde, skal du betale os et passende beløb.
hvor det er relevant, refundere eventuelle leveringsomkostninger, du har betalt. Vær opmærksom på, at vi ved lov har tilladelse til, at den maksimale refusion vi tilbyder vil være omkostningerne ved levering med den billigste leveringsmetode. For eksempel, hvis vi tilbyder levering af LeakBot inden for 3-5 dage til én pris, men du vælger at få LeakBot leveret inden for 24 timer til en højere pris, så refunderer vi kun det, du ville have betalt for den billigere leveringsmulighed.
tilbagebetale alle modtagne betalinger som følger:

Indenfor 14 dage efter den dag, hvor vi blev informeret om din beslutning om at annullere kontrakten; eller
Hvis du allerede havde modtaget LeakBot, 14 dage efter den dag, vi modtager LeakBot tilbage i en gensalgsbar stand (dvs. i original æske og ikke manipuleret), og
Ved at benytte samme betalingsmiddel, som du brugte til købet, medmindre du udtrykkeligt har aftalt andet; under alle omstændigheder vil du ikke blive pålagt gebyrer som følge af tilbagebetalingen. Hvis du brugte kuponer til at betale for LeakBot, kan vi efter vores skøn refundere dig i kuponer.

Hvor du benytter dine fortrydelsesrettigheder eller din juridiske ret til at afslutte Kontrakten, skal du returnere LeakBot’en til os.

Hvis du har returneret LeakBot til os, fordi den er defekt eller forkert beskrevet, refunderer vi hele prisen på LeakBot sammen med eventuelle gældende leveringsomkostninger og/eller eventuelle rimelige omkostninger, du pådrager dig ved at returnere varen til os. Medmindre LeakBot’en er defekt eller ikke som beskrevet, er du ansvarlig for omkostningerne ved at returnere LeakBot’en til os.

Levering

Under online bestillingsprocessen giver vi dig en estimeret leveringsdato. Vi vil levere LeakBot’en så hurtigt som det er rimeligt muligt og under alle omstændigheder inden for 30 dage efter den dag, hvor vi accepterer din bestilling. Bestillingsprocessen skal være afsluttet, før vi leverer LeakBot’en til den adresse, du har givet os, og LeakBot’en vil være dit ansvar fra det tidspunkt.

Hvor det er relevant: Eventuelle leveringsomkostninger er som vi angav og blev accepteret af dig under udtjekningsprocessen, før du bekræftede din bestilling.

Når du bestiller en LeakBot, vil du eje LeakBot’en, forudsat at vi har modtaget den fulde betaling, inklusive alle relevante gældende leveringsomkostninger. I alle tilfælde vil LeakBot blive dit ansvar fra det tidspunkt, vi leverer den til den leveringsadresse, du har givet os.

Hvis vi undlader at levere LeakBot 30 dage efter datoen for Afsendelsesbekræftelsen, kan du med det samme annullere din bestilling og hvor det er relevant, refunderer vi alle beløb, du har betalt til os for den annullerede LeakBot og dens levering.

Produktets pris og betaling (hvis relevant)

LeakBot’s priser vil være som angivet på vores hjemmeside på det tidspunkt, du afgiver din bestilling. Vores priser er inklusive moms. Vi tager al rimelig omhu for at sikre, at prisen på LeakBot’en er korrekt på det tidspunkt, hvor de relevante oplysninger blev indtastet i systemet. Hvis vi opdager en fejl i prisen på den/de LeakBot(er), du har bestilt, gælder følgende:

hvis LeakBot’s korrekte pris er mindre end prisen angivet på vores hjemmeside, vil vi opkræve det lavere beløb, når vi sender LeakBot’en til dig. Men hvis prissætningsfejlen er indlysende og umiskendelig og med rimelighed kunne have været genkendt af dig som en fejlprissætning, behøver vi ikke levere LeakBot til dig til den forkerte (lavere) pris; og

hvis LeakBots korrekte pris er højere end prisen angivet på vores hjemmeside, kontakter vi dig hurtigst muligt for at informere dig om denne fejl, og vi vil give dig mulighed for at fortsætte med købet af en LeakBot til den korrekte pris eller annullere din bestilling. Vi behandler ikke din bestilling, før vi har modtaget dine instruktioner. Hvis vi ikke er i stand til at kontakte dig ved hjælp af de kontaktoplysninger, du har angivet under bestillingsprocessen, behandler vi bestillingen som annulleret og giver dig skriftlig besked.

Hvis momssatsen ændres mellem din bestillingsdato og den dato, hvor vi leverer LeakBot’en, justerer vi den momssats, du betaler (medmindre du allerede har betalt for LeakBot’en fuldt ud, før ændringen i momssatsen trådte i kraft).

Skulle du have brug for at betale for en LeakBot-bestilling, skal du betale for LeakBot’en, inden vi afsender den. Du kan kun betale for LeakBot’en med et betalingskort eller kreditkort.

LeakBot

Med forbehold for opfyldelse af installationskriterierne (angivet nedenfor), registrerer LeakBot lækager fra 5 ml pr. minut på den interne drikkevandsinstallation i din primære boligejendom. LeakBot forhindrer ikke lækager. LeakBot advarer dig i tilfælde af en vandlækage via en SMS, app-besked eller en e-mail (en “Alarm”).

Installationskriterier:

LeakBot er designet til at blive installeret i en en-families bolig
LeakBot er en selvinstalleret enhed. Det er kundens ansvar at sikre, at LeakBot er installeret korrekt i overensstemmelse med installationskriterierne nedenfor.
For at LeakBot kan registrere vandlækager på det interne drikkevandsrørsystem, skal følgende kriterier være opfyldt:
LeakBot skal installeres på det indvendige vandforsyningsrør, før røret forgrener sig ud i ejendommen,
LeakBot skal installeres mellem 0,3 m og 0,5 m langs røret fra det punkt, hvor det indvendige vandforsyningsrør kommer ind i ejendommen. (Hvis dit vandforsyningsrør er et blyrør, anbefaler vi, at LeakBot installeres som minimum 0,4 m langs røret fra det punkt, hvor vandforsyningsledningen kommer ind i ejendommen),
Rørsystemet før installationsstedet skal være fri for eventuel isolering,
På et vandret internt vandforsyningsrør skal LeakBot installeres over røret,
LeakBot skal installeres på et vandforsyningsrør, hvor der ikke er nogen varmekilde, der påvirker den indgående vandtemperatur og den omgivende lufts temperatur,
LeakBot kan ikke installeres udenfor eller i en anden bygning, der er forskellig fra den primære bolig,
Det er et krav at der i en hvilken som helst 24-timers periode strømmer noget vand gennem det interne drikkevandsrørsystem; men også minimum en 3-timers periode, hvor der ikke bruges vand (“stille periode”).
LeakBot overvåger forskellen i temperatur mellem rørtemperaturen og den omgivende lufttemperatur. LeakBot kræver en stabil omgivende lufttemperatur.
LeakBot skal registreres og installeres ved hjælp af LeakBot-appen.
LeakBot-emballagen vil indeholde en fuld installationsinstruktion.

BEMÆRK VENLIGST:

- LeakBot registrerer ikke følgende:
  - lækager, der ikke er på det interne drikkevandssystem

lækager, der er på et lukket system, for eksempel på dit centralvarmeanlæg eller afløbsrør inklusive overløbsrør til toiletter

- en ny lækage på dit interne drikkevandssystem, hvor en eksisterende lækage ikke er blevet repareret
- lækager på vandforsyningsledningen, der er placeret før, hvor LeakBot er blevet installeret

LeakBot kræver et antal på hinanden følgende stille perioder for at afgøre, om der er en lækage i din ejendom.

Alarmer vedrørende en kontinuerlig strøm af vand bliver først udløst efter 60 minutter i tilfælde, hvor LeakBot ikke har detekteret en forudeksisterende kontinuerlig dryplækage.

Vi justerer måske kalibreringen eller følsomheden af LeakBot’en for at tage højde for visse installationsmiljøer og VVS-systemer. Vi vil informere dig skriftligt via e-mail i tilfælde, hvor justeringen påvirker LeakBots følsomhed for at advare om en lækage på 5 ml/min. negativt.
LeakBot er designet til at fungere på enfamilie boliger, der bliver forsynet med et eget internt vandforsyningsrør
LeakBot er designet til at fungere på drikkebvandssystemer i privatboliger
LeakBot er ikke vandtæt
LeakBot vil ikke fungere som designet, hvis der konstant løber vand gennem vandforsyningsledningen, f.eks. fra en konstant fyldt blødgøringsanlæg eller et langsomt drypvandingssystem
LeakBot er ikke designet til at fungere i lejligheder, mobilhomes eller kommercielle/semi-kommercielle ejendomme

Hvis en LeakBot ikke kan/ikke overholder installationskriterierne, forbeholder vi os retten til at deaktivere denne LeakBot og, hvor det er relevant, kan vi tilbyde dig en hel eller delvis tilbagebetaling af det beløb, du har betalt for LeakBot’en.

Producentgaranti

LeakBot leveres med 1 års garanti. Hvis noget går galt, udskifter vi din gamle LeakBot og dækker de tilknyttede forsendelsesomkostninger.

Generelt

Vi vil ikke være forpligtede eller ansvarlige for manglende opfyldelse eller forsinkelse i udførelsen (for eksempel levering) af vores forpligtelser i henhold til en Kontrakt, hvor dette er forårsaget af en begivenhed uden for vores kontrol, hvilket betyder enhver handling eller begivenhed uden for vores rimelige kontrol (inklusive uden begrænsning strejker, lock-outs eller andre kamphandlinger fra tredjemands side, civil uro, optøjer, invasion, terrorangreb eller trussel om terrorangreb, krig (uanset om det er erklæret eller ej) eller trussel eller forberedelse til krig, brand, eksplosion, storm, oversvømmelse, jordskælv, landsænkning, epidemi eller anden naturkatastrofe eller svigt af offentlige eller private telekommunikationsnetværk eller umulighed af brug af offentlig eller privat transport). Hvis en begivenhed uden for vores kontrol finder sted, som påvirker udførelsen af vores forpligtelser i henhold til disse vilkår og betingelser, vil vi kontakte dig så hurtigt som det er rimeligt muligt for at give dig besked, og vi vil bestræbe os på at levere LeakBot så hurtigt som rimeligt muligt. Du kan annullere Kontrakten, hvis en begivenhed uden for vores kontrol finder sted, og du ikke længere ønsker, at få leveret en LeakBot.

LeakBot er kun til privat brug. Du accepterer, ikke at benytte en LeakBot til kommercielle, forretningsmæssige eller videresalgsformål. Vi har intet ansvar over for dig for tab af fortjeneste, tab af forretning, forretningsafbrydelse eller tab af forretningsmulighed.

Vi er ikke ansvarlige for følgende:

eventuelle omkostninger, tab eller skader, som du lider som følge af forkert brug af LeakBot i overensstemmelse med garantidokumentationen;
eventuelle omkostninger, tab eller skader, som du lider, hvis LeakBot’en ikke overholder Installationskriterierne;
eventuelle omkostninger, tab eller skader, som du lider som følge af et problem forårsaget af tab af forbindelse til det relevante netværk;
eventuelle omkostninger, tab eller skader, som du lider som følge af ikke at modtage, læse eller reagere på en Alarm;
omkostninger, tab eller skader som følge af din undladelse af at modtage, læse eller reagere på en Advarsel;
eventuelle omkostninger, tab eller skader, som du lider som følge af lækager, der ikke falder inden for LeakBots anvendelsesområde (som angivet i afsnit 21 ovenfor);
eventuelle omkostninger, tab eller skader, som du lider som følge af, at du ikke overholder instruktionerne angivet på tidspunktet ved registreringen af LeakBot;
eventuelle omkostninger i forbindelse med identifikation og reparation af en lækage som følge af en Alarm; stigninger i din vandregning,
ethvert tab eller skade, du lider som følge af, at du eller andre ændrer radiofrekvensallokeringerne af dine systemkontroller;
udskiftning af batterierne tii din LeakBot;
eventuelle omkostninger, tab eller skader, som du lider som følge af:

at din LeakBot ikke udsender en Alarm, hvis LeakBot’en er blevet afskåret fra vandforsyningsledningen,
at din LeakBot’s batterier ikke er i funktionsdygtig stand.

eventuelle omkostninger, tab eller skader, forårsaget af det interne VVS-system i din ejendom:

beskadiget (uanset om det er bevidst eller utilsigtet),
ikke længere er egnet til sit formål (uanset årsag), eller
ikke overholder love og regler vedrørende VVS-systemer; og

efter en Alarm, omkostningerne ved ethvert arbejde udført af dig eller personer, der ikke på forhånd er godkendt af os.

Vi kan deaktivere din LeakBot med 7 dages varsel skriftligt (inklusive via e-mail), hvis du chikanerer eller bruger misbrug eller truende adfærd over for vores personale, eller hvor vi har rimelig grund til at tro, at din LeakBot bliver brugt til kommercielt formål, forretning eller videresalgsformål eller på anden måde i strid med disse Vilkår og Betingelser.
Vi kan deaktivere din LeakBot med øjeblikkelig virkning, hvis vi med rimelighed har mistanke om svindel eller mistanke om, at du har overdrevet eller bevidst givet os ukorrekte oplysninger vedrørende denne aftale. I dette tilfælde, hvor det er relevant, er du ikke berettiget til tilbagebetaling af det beløb, du har betalt for din LeakBot.

Vi kan deaktivere din LeakBot med minimum 7 dages skriftligt varsel (inklusive via e-mail), hvis du har modtaget din Leakbot gratis fra din forsikringsudbyder eller vandselskab og:

din forsikringspolice hos den pågældende udbyder er annulleret, eller den udløber; eller
vores aftale med dit forsikringsselskab eller dit vandselskab ophører.

Hvis din forsikringsudbyder eller dit vandforsyningsselskab tilbød dig en gratis (eller prisreducerede) reparation(er) med din LeakBot, vil du efter en sådan deaktivering ikke længere være berettiget til at modtage sådanne gratis (eller prisreducerede) reparationer. I det omfang vi er lovligt i stand til at gøre det, vil vil kontakte dig før enhver afbrydelse i henhold til dette afsnit og give dig mulighed for fortsat at modtage fordelene ved LeakBot under en ny serviceplan, som du skal betale for.

Hvis du har modtaget din LeakBot gratis fra dit forsikringsselskab eller vandforsyningsselskab, må du kun installere LeakBot på den ejendom, som er forsikret hos den pågældende forsikringsudbyder, og som din vandregning hos dette vandforsyningsselskab er knyttet til. Hvis du flytter til en ny ejendom og fortsat bliver hos det forsikringsselskab eller vandforsyningsselskab, som du har fået LeakBot igennem:

kan du installere LeakBot i dit nye hjem i overensstemmelse med installationskriterierne angivet ovenfor; og
du skal informere os om adresseændringen ved at kontakte os på nordicsupport@leakbot.io

Hvis du har købt LeakBot’en direkte hos os og installeret den i en bolig, som du ikke selv bebor, skal du, hvor det er relevant, gøre beboeren opmærksom på LeakBot’ens tilstedeværelse.

Vi kan fra tid til anden opdatere softwaren i din LeakBot; vi kan gøre dette eksternt og uden på forhånd at give dig besked. Enhver opdatering vil være for at forbedre LeakBot’ens effektivitet, sikkerhed og/eller ydeevne. På trods af sådanne opdateringer vil LeakBot fortsat have stort set samme grundlæggende funktionalitet, som da du bestilte den.

Enhver og alle intellektuelle ejendomsrettigheder i LeakBot tilhører os.

Du accepterer ikke at (i) dekompilere, adskille, reverse engineering eller på anden måde forsøger at opnå eller finde kildekoden, hvorfra enhver softwarekomponent i LeakBot er kompileret eller fortolket, og du anerkender, at du ikke har ret til at opnå eller bruge en sådan kode; eller (ii) oprette et afledt produkt fra LeakBot eller kildekoden; undtagen for handlinger, der udtrykkeligt er tilladt som følge af obligatoriske eller ufravigelige bestemmelser i gældende lov.

Vi vil også indsamle data, der relaterer til dit vandforbrug og aflæsninger fra din LeakBot fra tid til anden for at sende dig en Alarm. Hvor Leakbot Limited behandler personoplysninger, vil dette ske i overensstemmelse med dens privatlivspolitik, som kan findes på Privatlivspolitik – LeakBot

36 Hvis du har spørgsmål, eller hvis du har klager, bedes du kontakte os på nordicsupport@leakbot.io

Vi kan overføre vores rettigheder og forpligtelser i henhold til disse Vilkår og Betingelser til en anden organisation.

Du må kun overføre dine rettigheder eller dine forpligtelser i henhold til disse vilkår til en anden person, hvis vi skriftligt er enige.

Denne aftale giver ikke anledning til nogen rettigheder i henhold til Contracts (Rights of Third Parties) Act 1999 til at håndhæve vilkår i denne aftale.

Hvert af afsnittene i disse vilkår fungerer separat. Hvis en domstol eller relevant myndighed beslutter, at et af dem er ulovlige, forbliver de resterende paragraffer i fuld kraft og virkning.

Selvom vi udskyder håndhævelsen af denne kontrakt, kan vi stadig håndhæve den senere. Hvis vi ikke straks insisterer på, at du gør noget, du er forpligtet til at gøre i henhold til disse vilkår, eller hvis vi udskyder at tage skridt mod dig med hensyn til dit brud på denne kontrakt, betyder det ikke, at du ikke behøver at gøre disse ting og det forhindrer os ikke i at tage skridt mod dig på et senere tidspunkt.

Disse Vilkår og Betingelser er underlagt dansk ret. Det er aftalt mellem os og dig, at enhver tvist skal afgøres af de danske domstole som ikke-eksklusiv jurisdiktion.

Eksempel fortrydelsesformular

Dato: …………………………………………..

Til: LeakBot Limited, Level 2, 8 Bishopsgate, London, EC2N 4BQ.

e-mail: nordicsupport@leakbot.io

Dette brev skal opfattes som information om, at jeg ønsker at annullere min kontrakt og ikke længere ønsker LeakBot.

Kunde(r)’s navn(e): ……………………………………………

Adresse på kunden/kunderne:

……………………………………………………………………………………..

Kundens/kundernes underskrift (kun hvis denne formular indsendes i papirform):

……………………………………………………………………

November 2025

Terms and Conditions for the supply of a leak detection device (LeakBot)

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