LeakBot Terms and Conditions

LeakBot Manufacturers Guarantee

LeakBot comes complete with a 1 year warranty. If anything does go wrong, we’ll happily replace your old LeakBot for a brand new one and cover any associated shipping costs. If you do need to return your LeakBot please call 00 44 (0) 800 783 9866.

Things you need to know about LeakBot.

LeakBot is designed and manufactured by Homeserve Labs Limited, Cable Drive, Walsall WS2 7BN registered in England with number 08442778 (“HomeServe”). Details of LeakBot’s manufacturer guarantee, can be found above.

LeakBot has been supplied to you by a provider (referred to as the “Supplier”) other than HomeServe.

If you do not agree with the terms below, please do not install LeakBot to your internal fresh water plumbing system.

1. Subject to meeting the Installation Criteria (set out below), LeakBot detects leaks from 5 ml per minute on the internal fresh water plumbing system in your property. LeakBot does not prevent leaks. LeakBot alerts you in case of a water leak by emitting a sound or through an SMS, app notification or an e-mail (an “Alert”).

Installation Criteria:

For LeakBot to successfully detect water leaks on the internal fresh water plumbing system, the following criteria need to be fulfilled:

  • LeakBot has to be installed on the internal mains water supply pipe before the pipe branches off around the property,
  • LeakBot has to be installed between 0.3m and 0.6m from the ground where the mains water supply pipe enters the property, and
  • in any 24-hour period, LeakBot requires some water to flow through the internal fresh water plumbing system; but also a minimum of one 3-hour period where no water is used.

PLEASE NOTE:

LeakBot does not detect the following:

  • leaks that are not on the internal fresh water plumbing system
  • leaks that are on a closed system, for example on your central heating system or waste system
  • a new leak on your internal fresh water plumbing system where an existing leak has not been repaired
  • leaks on the mains water supply pipe located before where LeakBot has been installed

Alerts relating to a continuous fast flow of water shall only be triggered after 60 minutes (or less if you have chosen a different amount of time in the app) in cases where LeakBot has not detected a pre-existing continuous low flow leak.

2. If LeakBot cannot / does not comply with the Installation Criteria, LeakBot may be deactivated.

3. LeakBot is only for domestic and private use. You agree not to use LeakBot for any commercial, business or resale purposes. LeakBot may be deactivated if there are reasonable grounds to believe that LeakBot is being used for any commercial, business or resale purposes or otherwise in breach of these terms and conditions.

4. HomeServe and the Supplier are not responsible for the following:

  1. any costs, loss or damage that you suffer as a result of not using LeakBot in accordance with the manufacturer guidelines;
  2. any costs, loss or damage that you suffer as a result of LeakBot not complying with the Installation Criteria;
  3. any costs, loss or damage that you suffer as a result of a problem caused by loss of connection with the relevant network;
  4. any costs, loss or damage that you suffer as a result of not receiving, hearing or acting upon an Alert;
  5. any costs, loss or damage that you suffer as a result of leaks that do not fall within the scope of LeakBot (as set out in Paragraph 1 above);
  6. any costs, loss or damage that you suffer as a result of you not complying with instructions provided at the time of registration of LeakBot;
  7. any costs relating to the identification and repair of a leak as a result of an Alert;
  8. any increase in your water bill;
  9. any loss or damage you suffer as a result of you or anyone else altering the radio frequency allocations of your system controls;
  10. replacing the batteries for your LeakBot;
  11. any costs, loss or damage that you suffer as a result of:
    1. LeakBot not providing an Alert as a result of LeakBot being unclipped from the mains water pipe,
    2. LeakBot being switched off or silenced, or
    3. LeakBot not containing batteries in working order.
  12. any costs, loss or damage that you suffer as a result of the internal mains water plumbing system in your property:
    1. being damaged (whether deliberately or accidentally),
    2. no longer being fit for its purpose (for whatever reason), or
    3. not complying with laws and regulations relating to plumbing systems; and
  13. following an Alert, the costs of any work carried out by you or persons not authorised by us in advance.

5. You acknowledge that access to LeakBot may be interrupted if necessary for compelling reasons (maintenance or to eliminate unforeseen vulnerabilities).

6. Any and all intellectual property and intellectual property rights in the LeakBot belong to HomeServe.

7. You agree not to (i) decompile, disassemble, reverse engineer or otherwise attempt to obtain or perceive the source code from which any software component of the LeakBot are compiled or interpreted, and you acknowledge that you have no right to obtain or use such code; or (ii) create any derivative product from the LeakBot or source code; save only for acts that are expressly permitted as a result of mandatory or non-derogable provisions of applicable law.

8. HomeServe will collect data that relates to your water use and readings from your LeakBot from time to time. That data will only be used in relation to the operation of LeakBot. Where HomeServe processes personal data, this will be done in line with its privacy policy which can be found at https://leakbot.io/privacy-policy

9. These Terms and Conditions may be varied from time to time and you will be notified accordingly. If you disagree with such updates, please immediately notify the sender of the notification so that your LeakBot can be deactivated. If you do not request that your LeakBot is deactivated within 7 days of an update notice, you agree to be bound by the new terms.